[Solved] Website Status

[jonathonrobertscrystals]

Hi, I have waited 24 hours and my website is still not running and is still showing the Account Queued status when I load up my website. Please could you activate my website: www.gemsinthecountrycrystals.cf and I can't install scripts on to my website as my website: www.gemsinthecountrycrystals.cf is not listed.

 

[wolstech]

It's probably because you put the www in front of it when you entered it. I've removed it, give it another 24 hours and if it still doesn't work, let me know and I'll escalate it.

 

Moved to customer service.

[Krydos]

gemsinthecountrycrystals.cf is not hosted by us. To host a domain with us please change your namservers to ns1.heliohost.org and ns2.heliohost.org.

[wolstech]

It is indeed no longer pointed here.

 

Marking solved since the site is now elsewhere. If you're still interested in trying to get the site set up here, please follow krydos' instructions above and post back to let us know to take another look.

[jonathonrobertscrystals]

I have changed the nameservers back to heliohost.

Please could you have a look at my hosting now thanks

[wolstech]

Did you add the domain to the Aliases or addon domanis section of cPanel? It's showing Queued because the domain is not in our system. It appears you've changed your main domain to gitcc.heliohost.org...

 

Once you add it, let me know and I'll verify it's added correctly.

[jonathonrobertscrystals]

Hi, I think I added it to addon domains but it is no longer listed, and when I enter the domain I get this error "(XID edhmh4) The domain “gemsinthecountrycrystals.cf” already exists in the Apache configuration." But the domain is not listed anywhere, except when I add emails or aliases to the domain it shows the domain up?

[wolstech]

It's half-added. That's a known issue on Johnny due to load (the server is so overloaded that the domain add times out and only half finishes).

 

Escalating so Krydos can finish adding it for you.

[Krydos]

The addon domain gemsinthecountrycrystals.cf should now show up in cpanel correctly, and it should start working within 24 hours.

[jonathonrobertscrystals]

Hi Again,

I have just moved my domain to a different server, I have moved from Johnny to Tommy, how long do I need to wait, as I thought the website would load up instantly as it says on your website, however, It is saying Account Queued again.

 

Thanks

Jonathon

P.S. I have instaaled Wordpress on the site and i'm able to login to the wp-admin which allows me to edit my website, however, when I go onto the website to see whats been published, it takes me to the Account Queued Page.

[wolstech]

Tommy accounts work within minutes.

 

Please clear your cache (or try viewing in something like incognito mode).

[Krydos]

Also if you're using windows the OS can cache the old Johnny IP of your domain. To clear this open a command prompt windows and type

ipconfig /flushdns