Can't Login

[helio607]

Hey. I can't login anymore at heliohost.org. It keeps saying Invalid Login. I've reset my password a couple of times already (to different passwords), and still, it said Invalid Login, while inputting the correct username and password.

That isn't nice.

[wolstech]

What is your account's username?

[Krydos]

His username is surely helio607.

 

Sometimes it can say invalid login when the server load is high because the login times out due to slow response from the server. You can check the average load on Johnny over the past 15 minutes by viewing this image:

When that number is less than 10 you should be able to log in without timing out. You can log in when the load is higher, but it may take a couple tries.

 

The reason for all of this is because you picked Johnny the experimental server. What experimental means is that he can have much higher load, and periods of downtime. If you want to be able to log in to cpanel on the first try each time we recommend using a production server such as Tommy.

[helio607]

I'm sorry, but it still doesn't work. :/

The image has been higher than 10, though... but I've tried a lot of times.

Perhaps I should switch, then...

[wolstech]

Have you tried logging in at https://johnny.heliohost.org:2083/ ?

 

Sometimes the website doesn't work, but the cPanel login does.