aansetia Posted July 19, 2017 Share Posted July 19, 2017 dear admin,why my account is suspended? i just sharing content free software, from http://sharewareonsale.com/ and i'm translate & repost on that site into my native language. and my native language is indonesian Heliohost username: uzuaanServer: johnnyDomain: uzuaan.web.id thx you for your replayuzuaan Link to comment Share on other sites More sharing options...
wolstech Posted July 19, 2017 Share Posted July 19, 2017 Malware. /home/uzuaan/public_html/wp-content/themes/twentysixteen/cox.phpYou're suspended because your WordPress theme contained malware. WordPress is infamous for this, and we highly recommend that users do not use WordPress for precisely this reason (there's far too many fake/malicious themes and plugins for it out there anymore, and the core WordPress software is also known for vulnerabilities). You should delete your WordPress installation (or at the very least delete the "twentysixteen" theme and all of its files, including the one listed above) to remove the infection. I recommend finding different software entirely, but if you want to reinstall WordPress, be sure to use only up to date plugins and themes from reputable websites like the official WordPress site. I see several others in our system with that same theme that are also suspended...the theme appears to contain a backdoor. When you're ready to fix this, let me know and I'll unsuspend you. Link to comment Share on other sites More sharing options...
bdistler Posted July 19, 2017 Share Posted July 19, 2017 IMO - when you have a malware infection in a free-hosting account - it is best to delete that account and start a new one Link to comment Share on other sites More sharing options...
aansetia Posted July 19, 2017 Author Share Posted July 19, 2017 Malware. /home/uzuaan/public_html/wp-content/themes/twentysixteen/cox.phpYou're suspended because your WordPress theme contained malware. WordPress is infamous for this, and we highly recommend that users do not use WordPress for precisely this reason (there's far too many fake/malicious themes and plugins for it out there anymore, and the core WordPress software is also known for vulnerabilities). You should delete your WordPress installation (or at the very least delete the "twentysixteen" theme and all of its files, including the one listed above) to remove the infection. I recommend finding different software entirely, but if you want to reinstall WordPress, be sure to use only up to date plugins and themes from reputable websites like the official WordPress site. I see several others in our system with that same theme that are also suspended...the theme appears to contain a backdoor. When you're ready to fix this, let me know and I'll unsuspend you. i see, maybe i almost forgotten to up to date plugins so it's detect malware my apologies for my mistaken , unsuspend my account please i will fix it, and reinstall again or maybe using different software thx for replay Link to comment Share on other sites More sharing options...
wolstech Posted July 19, 2017 Share Posted July 19, 2017 Unsuspended. You have 24 hours from this post to remove the malware from your account. If we receive abuse reports or if the malware is still present in 24 hours, your account will be resuspended. Link to comment Share on other sites More sharing options...
aansetia Posted July 20, 2017 Author Share Posted July 20, 2017 Unsuspended. You have 24 hours from this post to remove the malware from your account. If we receive abuse reports or if the malware is still present in 24 hours, your account will be resuspended.i'm already delete my wordpress installation , but access respon on cpanel is very slow and still look at this my domain ? Link to comment Share on other sites More sharing options...
wolstech Posted July 20, 2017 Share Posted July 20, 2017 Please clear your cache to get rid of the suspended page. The cpanel performance is often slow on Johnny. It's normal for that server. Link to comment Share on other sites More sharing options...
aansetia Posted July 20, 2017 Author Share Posted July 20, 2017 Please clear your cache to get rid of the suspended page. The cpanel performance is often slow on Johnny. It's normal for that server.still same , nothing charge Link to comment Share on other sites More sharing options...
Krydos Posted July 20, 2017 Share Posted July 20, 2017 Occasionally suspensions happen on Johnny where it can take up to 24 hours to unsuspend the website even though you can access cPanel again. It should start working soon on it's own. I'll keep an eye on this thread and if it doesn't clear itself up I'll take a closer look. Link to comment Share on other sites More sharing options...
Krydos Posted July 20, 2017 Share Posted July 20, 2017 It's working now http://uzuaan.web.id/ Link to comment Share on other sites More sharing options...
aansetia Posted July 20, 2017 Author Share Posted July 20, 2017 thx for replay and answer my question and thx too , i can used my account hosting at heliohost.org again case close Link to comment Share on other sites More sharing options...
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