kegov Posted June 23, 2017 Posted June 23, 2017 Hello I tried to access my backup from the Ricky server, however, it does not appear to be available. Could you please check this for me? I believe my account had been suspended prior to the crash (I raised a support ticket regarding this issue too). Thank you
wolstech Posted June 23, 2017 Posted June 23, 2017 There's something wrong with the way they were imported. I can't see any Ricky backups in the backend either (the links all point to missing files). Your username isn't even on the list. Escalating.
Krydos Posted June 24, 2017 Posted June 24, 2017 Suspended accounts were intentionally not backed up.
kegov Posted June 24, 2017 Author Posted June 24, 2017 I see. Is it possible to find the reason why my account was suspended in the first place? I raised a thread earlier http://www.helionet.org/index/topic/28518-suspended-kegov/ regarding this, as I do not know why it occurred in the first place. My site had a Wordpress blog for testing purposes.
kegov Posted June 24, 2017 Author Posted June 24, 2017 Thanks for your reply. Would you happen to have any additional information on which part of the site was sending this spam? I think it might have been an old Opencart installation which I was using to test order status changes, but I'm not sure. If you could provide any information so I can prevent getting suspended in the future, that would be great. Thank you very much for your time
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