iAbdullah Posted June 16, 2017 Share Posted June 16, 2017 Hi, can you please reset my hosting account (username: abdu, server Tommy)? I would like to restart with a fresh hosting. Quote Link to comment Share on other sites More sharing options...
Byron Posted June 16, 2017 Share Posted June 16, 2017 We can't reset your hosting. You'll need to delete your account and signup again: http://www.heliohost.org/classic/support/scripts/delete Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted June 16, 2017 Author Share Posted June 16, 2017 We can't reset your hosting. You'll need to delete your account and signup again: http://www.heliohost.org/classic/support/scripts/deleteDoes this mean I have to donate again? Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 16, 2017 Share Posted June 16, 2017 A second donation of $1 would be much appreciated (and the invite comes instantly now if you donate by credit card), but if you really don't want to, PM me your email address after deleting and I'll resend the invite. What's the reason you want to do this anyway? I've been here 6 years and have never had a good reason to do this. The easiest solution has always been to uninstall any softactulous software, delete the contents of public_html (not the folder itself though, leave the empty folder), delete any backups/softaculous data in your home folder, delete the contents of ~/tmp, drop your databases and users, and remove all of your domains. If you used the CloudFlare plugin, be sure to turn that off before starting. That should get you an empty hosting account that's pretty close to stock. Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted June 16, 2017 Author Share Posted June 16, 2017 A second donation of $1 would be much appreciated (and the invite comes instantly now if you donate by credit card), but if you really don't want to, PM me your email address after deleting and I'll resend the invite. What's the reason you want to do this anyway? I've been here 6 years and have never had a good reason to do this. The easiest solution has always been to uninstall any softactulous software, delete the contents of public_html (not the folder itself though, leave the empty folder), delete any backups/softaculous data in your home folder, delete the contents of ~/tmp, drop your databases and users, and remove all of your domains. If you used the CloudFlare plugin, be sure to turn that off before starting. That should get you an empty hosting account that's pretty close to stock.I'm changing domain name and as such I'd like to start with a fresh account. Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 16, 2017 Share Posted June 16, 2017 You definitely don't need to delete your account to change you domain. You can change it at http://www.heliohost.org/classic/support/scripts/domain Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted June 16, 2017 Author Share Posted June 16, 2017 The server is now sorted, however I cannot enter cPanel from tommy.heliohost.org:2083. Chrome says "This site can't be reached". Have I been banned or is it just down? Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 16, 2017 Share Posted June 16, 2017 You're blocked for too many failed IMAP logins. You probably have a phone or something trying to check your old account's email... Unblocked. Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted June 16, 2017 Author Share Posted June 16, 2017 Thanks! All up and running. You can close this thread. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 16, 2017 Share Posted June 16, 2017 Glad to see its working for you Let us know if you need anything else. Quote Link to comment Share on other sites More sharing options...
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