jupi Posted June 13, 2017 Share Posted June 13, 2017 account: jupiserver: johnnydomain: rechn.io Link to comment Share on other sites More sharing options...
Krydos Posted June 13, 2017 Share Posted June 13, 2017 That account cannot be unsuspended. If you would like more information, please let us know and we can escalate your request. Link to comment Share on other sites More sharing options...
jupi Posted June 13, 2017 Author Share Posted June 13, 2017 I'd like to know more details.There was only beginning phase of my site (no harmful content) and my private email account. Link to comment Share on other sites More sharing options...
Krydos Posted June 13, 2017 Share Posted June 13, 2017 It looks like you uploaded a theme/plugin on your wordpress install that had a backdoor allowing criminals to gain access to your account. Link to comment Share on other sites More sharing options...
wolstech Posted June 14, 2017 Share Posted June 14, 2017 It looks like you uploaded a theme/plugin on your wordpress install that had a backdoor allowing criminals to gain access to your account.It's worth noting that infected WordPress is our leading cause of accounts getting unintentional illegal activity bans too. WordPress is infamous for being one of the most vulnerability-filled, buggy pieces of software available today, and it's themes and extensions are even worse (a large portion of them, especially from dubious websites, are disguised malware). We recommend not using WordPress at all because of its security issues, but if you wish to do so, only use themes and plugins from reputable websites such as the official WordPress site, and update all components promptly when updates become available. If you wish to continue using our service, please feel free to create a new account. Link to comment Share on other sites More sharing options...
jupi Posted June 15, 2017 Author Share Posted June 15, 2017 I can't park my domain (rechn.io) on my new account because cpanel says that it already exists in apache configuration. Maybe it would be easier to unlock old account without WordPress but with all other already defined settings? Link to comment Share on other sites More sharing options...
Krydos Posted June 16, 2017 Share Posted June 16, 2017 The domain rechn.io should now be available to add to your new account. If you have any trouble adding it let me know your username. Link to comment Share on other sites More sharing options...
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