[Hh#39982] Unable To Connect

[HelioHost]

Dear Support Head,

 

I cannot access to my website http://www.esp-diego.mg

Would you tell me why?

 

I want to inform you than I am updating my website and need a frequent

access to my account.

 

Account : espdiego

Server : Johnny

Addon domain : esp-diego.mg

 

Regards,

 

Hary Bien Aim=C3=A9 Randriamasinoro

[Krydos]

Since you picked the Johnny server downtime is more common than on our production servers. We provide Johnny for users who just want to experiment on their site and don't care too much about uptime or response time. Johnny is currently sitting at about 96% uptime for the last week. On the other end of the spectrum Tommy is sitting at 100% uptime. If you need better uptime than 96% I would recommend switching servers.