HelioHost Posted June 9, 2017 Posted June 9, 2017 Hello My problem looks so:I had got an account on Johnny server.After server crash I decided to move on other server becauseI didn't need many of its functions. At the beginning of December 2016 I managed to valide my emailand on 1:00 I signed up to new account on Tommy server with my old data:username geografdomain poczta.heliohost.orgserver Tommy On next morning I received strange email message Heliohost Johnny Betafrom HeliohostIt was an invitation to create an accont on ne Johnny server.When I tried to log in to my account created several hours earlierI couldn't do it and wen I checked its status I found message thatthere is no such account. Few days later I tried to sign up again but than I found itsimpossible because my username is not available.I decided to wait some months hoping it changes something. Today I tried to sign up again but there was still the same problemmy username is still not available and in the same time checking accountstatus there is message that there is no such account in database. I need to reopen my old domain. Please tell what to do. Kind regardsMagdalena --Poczta wyslana z portalu Panorama Internetu sp. z.o.o
Krydos Posted June 9, 2017 Posted June 9, 2017 What is your username that you're trying to use and main domain you would like to create?
HelioHost Posted June 9, 2017 Author Posted June 9, 2017 username geografdomainname poczta.heliohost.org when i try to open such account there's message it's not availablewhen i checking status there's message there is no such account indatabase HS> What is your username that you're trying to use and mainHS> domain you would like to create? HS> You may view the status of your ticket by visiting: HS> http://www.helionet.org/index/index.php?showtopic=28321 HS> Thank you,HS> Heliohost supportHS> http://www.heliohost.org/HS> http://www.helionet.org/ --Poczta wyslana z portalu Panorama Internetu sp. z.o.o
Krydos Posted June 9, 2017 Posted June 9, 2017 You created your account literally the day before we started logging account creation failure errors so I can't say why your account didn't get created. The reason the username geograf wasn't available is because your forum account got created, but the hosting account encountered some unknown error. I have renamed your forum account so that your username is available again. Let us know if you can create your account now.
HelioHost Posted June 10, 2017 Author Posted June 10, 2017 Thank you very much for explanations and help.I forgot to add that actually username wasn't so important for me.Important was domainname. Receiving message that username was notavailable I thought that domainname will be not available too.Anyway now I managed to create an account with domainnamewhich I wanted. Thank you once more. HS> You created your account literally the day before we startedHS> logging account creation failure errors so I can't say why yourHS> account didn't get created. The reason the username geograf wasn'tHS> available is because your forum account got created, but theHS> hosting account encountered some unknown error. I have renamedHS> your forum account so that your username is available again. LetHS> us know if you can create your account now. HS> You may view the status of your ticket by visiting: HS> http://www.helionet.org/index/index.php?showtopic=28321 HS> Thank you,HS> Heliohost supportHS> http://www.heliohost.org/HS> http://www.helionet.org/ --Poczta wyslana z portalu Panorama Internetu sp. z.o.o
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