Jump to content

Recommended Posts

Posted

Hello, I was told that my account on Ricky was created and I could log in. I was able to log in and view the available tools on "https://www.heliohost.org/login/" However, when I click "Continue to cPanel" I am continually getting "This site can’t be reached ricky.heliohost.org took too long to respond" with an error "ERR_CONNECTION_TIMED_OUT" I've tried reloading the page, I've tried reentering my login information, but I keep getting the same error page. This is unexpected from a production server. What am I doing wrong?

 

This is an old HelioNet account. My HelioHost account is fldstn.

Posted

@Krydos: Is there something on our website that could do this? I just tried it and the "Continue to cPanel" took forever (though it did eventually work, I was fully expecting it to time out...). Once I got in, cP seems to work normally.

 

@fsps: Does https://ricky.heliohost.org:2083/ work to get into cPanel or does that time out too?

Posted

@Krydos: I'm totally floored, but it works on my cell phone (with wifi turned off). Is it a cache issue? I just tried the "classic login" from heliohost.org and it failed.

 

@wolstech: That link failed in my browser still.

Posted

@Krydos: Is there something on our website that could do this? I just tried it and the "Continue to cPanel" took forever (though it did eventually work, I was fully expecting it to time out...). Once I got in, cP seems to work normally.

I just tested logging in at https://www.heliohost.org/login/ and it took about .5 seconds to log in.

 

I restarted the firewall on Ricky and restarted cpanel. Is anything working any better for anyone now?

Posted

This is starting to sound like I just have a slow internet connection, which I already knew. Maybe there's a setting that will allow my home computer to wait longer before timing out the connection. Thank you both for your help troubleshooting!!!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...