karthikk Posted May 9, 2017 Posted May 9, 2017 Hi. I got suspended again why even it is not working single day? Please find my below details:a: karthikkb: johnny.heliohost.orgc: timetoshop.in Kindly do favor ASAP
wolstech Posted May 9, 2017 Posted May 9, 2017 Your account is suspended because it got hacked. You likely didn't completely remove the malware that caused your earlier suspension. I can give you 24 hours to fix it. I recommend you delete everything in your public_html folder and start over, since something in there contains a back door (probably an infected CMS theme or plugin). Please note that if you fail to fix it, your account will be permanently suspended and you will need to sign up again. Are you're ready to fix the issue?
karthikk Posted May 10, 2017 Author Posted May 10, 2017 Yes i could fix these issues please reactive ASAPCould you please reactivate my account ASAPI have a situation here Kindly do understand
wolstech Posted May 10, 2017 Posted May 10, 2017 That account has been unsuspended. You have 24 hours from now to remove the hacked website and all malware from your account.
karthikk Posted May 11, 2017 Author Posted May 11, 2017 All cleaned and deleted suspected filesKindly do Up my website timetoshop.in
wolstech Posted May 11, 2017 Posted May 11, 2017 Glad to hear. The server is severely overloaded though...http://heliohost.grd.net.pl/monitor/ It's been down most of the past day. This is normal for Johnny though...it's intended to be used for testing/experimentation, not a production website. For better up time, I recommend moving to Tommy.
wolstech Posted May 11, 2017 Posted May 11, 2017 It got hacked again already. I'm seeing a "hacked by rapozof" banner at the top of your page. Please remove everything including your store software from your site ASAP. It has a backdoor or security hole. Also, please change your password. I've already given you 2 chances to fix this malware/hacking issue, this is your last chance. If this is not fixed within the next 12 hours, you will be permanently suspended.
wolstech Posted May 12, 2017 Posted May 12, 2017 Marking solved since the account in question has been permanently suspended for failure to correct the issue.
karthikk Posted May 13, 2017 Author Posted May 13, 2017 Hi sir, Please delete my account karthikkI tried to delete but not able to doWe're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error. Kindly do favor kindly delete this account ASAP
Krydos Posted May 13, 2017 Posted May 13, 2017 That account cannot be deleted because it is being held as evidence for law enforcement.
karthikk Posted May 13, 2017 Author Posted May 13, 2017 Okay then please move to any other server and mail me with details with or without website dataThanks for your replay
Krydos Posted May 13, 2017 Posted May 13, 2017 You can create a new account at https://www.heliohost.org/signup/ if you wish.
karthikk Posted May 13, 2017 Author Posted May 13, 2017 just now saw your tommy server so i need to move to that is it possibleYa i could create but i need to open same domain name which is added in that johny cluster So that kindly do favorcreated account in https://tommy.heliohost.org:2083/Got account here but unable to add my domain (XID 4t6nbh) A DNS entry for “timetoshop.in” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. Please help me on this
karthikk Posted May 13, 2017 Author Posted May 13, 2017 Please remove dns entry in johnny host “timetoshop.in” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
Krydos Posted May 13, 2017 Posted May 13, 2017 The domain timetoshop.in has been deleted from the DNS cluster. Can you add it to your new account now?
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