iAbdullah Posted April 24, 2017 Share Posted April 24, 2017 Hi, I've configured an email address using cPanel, however when I sent an email to my three different email addresses (gmail, outlook and school) the email has been marked as spam in Gmail and Outlook (not school however). I'm on Tommy.Is there anything I can do? DKIM and SPF are enabled. Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 24, 2017 Share Posted April 24, 2017 It's probably the content of the email. Emails from our servers with links are especially prone to flagging since the server is regularly abused for spam (Johnny more so than Tommy, but nonetheless). Also, I believe at least one mail provider used to have trouble with our server, it turned out to be SPF...not sure if that's still the case. I just sent an email from Tommy to gmail and it worked fine for me. Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 24, 2017 Share Posted April 24, 2017 my account is on server Tommy Email SPF is set on I can send Emails to my gmail account from all domains on my account - with no issues at gmail I 'see' --> [ SPF: PASS with IP 65.19.143.6 ] with each Email received from my account on server Tommy Quote Link to comment Share on other sites More sharing options...
Krydos Posted April 24, 2017 Share Posted April 24, 2017 Here's an absolutely amazing free tool I found while trying to figure out why official Heliohost emails were ending up in spam boxes so often: https://www.mail-tester.com/ They only allow 4 free tests per day though so use them wisely. I've actually been in contact with them for the purpose of making their tool even more accurate, and they thanked me for my changes. Haha. If the tool reports any problems let us know and we can help walk you through getting them fixed. Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted April 25, 2017 Author Share Posted April 25, 2017 Here's an absolutely amazing free tool I found while trying to figure out why official Heliohost emails were ending up in spam boxes so often: https://www.mail-tester.com/ They only allow 4 free tests per day though so use them wisely. I've actually been in contact with them for the purpose of making their tool even more accurate, and they thanked me for my changes. Haha. If the tool reports any problems let us know and we can help walk you through getting them fixed.Hi, I run the test. Result: https://www.mail-tester.com/web-k0iru I still keep receiving the emails in the spam folder though. Also, I was trying to set up the email on my phone, but if I put mail.abdu.io as the server it says "cannot open connection to server" (I'm using Gmail). Any suggestions? Quote Link to comment Share on other sites More sharing options...
Krydos Posted April 25, 2017 Share Posted April 25, 2017 It could be that you don't have reverse dns set up on your domain. Some email servers, most notably AOL, refuse all email from any domains that don't have a valid ptr record. It could also be that the inbox that you're sending to has a filter that any address that isn't in their contact list gets sent to spam. Since you use cloudflare you won't be able to use mail.abdu.io because cloudflare isn't proxying your mail connections correctly. You can either change the cloudflare settings or just use tommy.heliohost.org as your smtp/imap domain. Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted April 25, 2017 Author Share Posted April 25, 2017 It could be that you don't have reverse dns set up on your domain. Some email servers, most notably AOL, refuse all email from any domains that don't have a valid ptr record. It could also be that the inbox that you're sending to has a filter that any address that isn't in their contact list gets sent to spam. Since you use cloudflare you won't be able to use mail.abdu.io because cloudflare isn't proxying your mail connections correctly. You can either change the cloudflare settings or just use tommy.heliohost.org as your smtp/imap domain.Ok, I disabled cloudflare for mail.abdu.io but now if I use SSL I get the error "Certificate subject and hostname mismatch" because it detects Tommy's SSL certificate and not mine (I have the cloudflare SSL certificate installed through cPanel though). Any ideas?http://m.imgur.com/VruiOKH By the way, it also happens if I use Tommy.heliohost.org as the server. Quote Link to comment Share on other sites More sharing options...
Krydos Posted April 25, 2017 Share Posted April 25, 2017 Tommy's smtp certificate is fine https://www.sslshopper.com/ssl-checker.html#hostname=tommy.heliohost.org:465 mail.abdu.io doesn't have an ssl certificate installed https://www.sslshopper.com/ssl-checker.html#hostname=mail.abdu.io See how it says nossl.heliohost.org? Go to https://mail.abdu.io/ and approve the incorrect certificate and there are instructions on how to install an ssl certificate. Quote Link to comment Share on other sites More sharing options...
iAbdullah Posted April 26, 2017 Author Share Posted April 26, 2017 Tommy's smtp certificate is fine https://www.sslshopper.com/ssl-checker.html#hostname=tommy.heliohost.org:465 mail.abdu.io doesn't have an ssl certificate installed https://www.sslshopper.com/ssl-checker.html#hostname=mail.abdu.io See how it says nossl.heliohost.org? Go to https://mail.abdu.io/ and approve the incorrect certificate and there are instructions on how to install an ssl certificate.Everything working now! Emails are sent in inbox too. You can mark this as solved. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.