[Answered] Emails Marked As Spam

[iAbdullah]

Hi, I've configured an email address using cPanel, however when I sent an email to my three different email addresses (gmail, outlook and school) the email has been marked as spam in Gmail and Outlook (not school however). I'm on Tommy.

Is there anything I can do?

 

DKIM and SPF are enabled.

[wolstech]

It's probably the content of the email. Emails from our servers with links are especially prone to flagging since the server is regularly abused for spam (Johnny more so than Tommy, but nonetheless). Also, I believe at least one mail provider used to have trouble with our server, it turned out to be SPF...not sure if that's still the case.

 

I just sent an email from Tommy to gmail and it worked fine for me.

[bdistler]

my account is on server Tommy

 

Email SPF is set on

 

I can send Emails to my gmail account from all domains on my account - with no issues

 

at gmail I 'see' --> [ SPF: PASS with IP 65.19.143.6 ] with each Email received from my account on server Tommy

[Krydos]

Here's an absolutely amazing free tool I found while trying to figure out why official Heliohost emails were ending up in spam boxes so often: https://www.mail-tester.com/ They only allow 4 free tests per day though so use them wisely. I've actually been in contact with them for the purpose of making their tool even more accurate, and they thanked me for my changes. Haha.

 

If the tool reports any problems let us know and we can help walk you through getting them fixed.

[iAbdullah]

Here's an absolutely amazing free tool I found while trying to figure out why official Heliohost emails were ending up in spam boxes so often: https://www.mail-tester.com/ They only allow 4 free tests per day though so use them wisely. I've actually been in contact with them for the purpose of making their tool even more accurate, and they thanked me for my changes. Haha.

 

If the tool reports any problems let us know and we can help walk you through getting them fixed.

Hi, I run the test. Result: https://www.mail-tester.com/web-k0iru I still keep receiving the emails in the spam folder though.

 

Also, I was trying to set up the email on my phone, but if I put mail.abdu.io as the server it says "cannot open connection to server" (I'm using Gmail). Any suggestions?

[Krydos]

It could be that you don't have reverse dns set up on your domain. Some email servers, most notably AOL, refuse all email from any domains that don't have a valid ptr record. It could also be that the inbox that you're sending to has a filter that any address that isn't in their contact list gets sent to spam.

 

Since you use cloudflare you won't be able to use mail.abdu.io because cloudflare isn't proxying your mail connections correctly. You can either change the cloudflare settings or just use tommy.heliohost.org as your smtp/imap domain.

[iAbdullah]

It could be that you don't have reverse dns set up on your domain. Some email servers, most notably AOL, refuse all email from any domains that don't have a valid ptr record. It could also be that the inbox that you're sending to has a filter that any address that isn't in their contact list gets sent to spam.

 

Since you use cloudflare you won't be able to use mail.abdu.io because cloudflare isn't proxying your mail connections correctly. You can either change the cloudflare settings or just use tommy.heliohost.org as your smtp/imap domain.

Ok, I disabled cloudflare for mail.abdu.io but now if I use SSL I get the error "Certificate subject and hostname mismatch" because it detects Tommy's SSL certificate and not mine (I have the cloudflare SSL certificate installed through cPanel though). Any ideas?

http://m.imgur.com/VruiOKH

 

By the way, it also happens if I use Tommy.heliohost.org as the server.

[Krydos]

Tommy's smtp certificate is fine https://www.sslshopper.com/ssl-checker.html#hostname=tommy.heliohost.org:465

 

mail.abdu.io doesn't have an ssl certificate installed https://www.sslshopper.com/ssl-checker.html#hostname=mail.abdu.io See how it says nossl.heliohost.org? Go to https://mail.abdu.io/ and approve the incorrect certificate and there are instructions on how to install an ssl certificate.

[iAbdullah]

Tommy's smtp certificate is fine https://www.sslshopper.com/ssl-checker.html#hostname=tommy.heliohost.org:465

 

mail.abdu.io doesn't have an ssl certificate installed https://www.sslshopper.com/ssl-checker.html#hostname=mail.abdu.io See how it says nossl.heliohost.org? Go to https://mail.abdu.io/ and approve the incorrect certificate and there are instructions on how to install an ssl certificate.

Everything working now! Emails are sent in inbox too. You can mark this as solved.