aishinono Posted February 18, 2017 Posted February 18, 2017 Username: aichanDomain: http://hugginglovetranslations.heliohost.orgServer: Tommy Hi. May I ask why my account was suspended? I believe I last logged in last week.
yashrs Posted February 18, 2017 Posted February 18, 2017 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
aishinono Posted February 18, 2017 Author Posted February 18, 2017 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.But I did log into my account. Or is there a difference between the server logins (based on username) and account logins (based on email)? Because I know I logged in to the server, but I haven't used the email login since I got on tommy. But thanks for your help. Another thing, I remember when my account was still suspended that there was a button that said renew. I was afraid to click it because I was afraid it would reset my whole site. Would clicking on that do the same thing as the link you gave me?
wolstech Posted February 18, 2017 Posted February 18, 2017 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.But I did log into my account. Or is there a difference between the server logins (based on username) and account logins (based on email)? Because I know I logged in to the server, but I haven't used the email login since I got on tommy. But thanks for your help. Another thing, I remember when my account was still suspended that there was a button that said renew. I was afraid to click it because I was afraid it would reset my whole site. Would clicking on that do the same thing as the link you gave me? The link on the suspended page is the same link he posted. If you log in directly, you should use either https://tommy.heliohost.org:2083 (ignore security warning until we renew the certificate, it expired yesterday), or http://tommy.heliohost.org:2082 (insecure connection). Webdisk, FTP, and webmail logins don't count, nor do logins made using a link that ends in .html.
wolstech Posted February 19, 2017 Posted February 19, 2017 @speziale: See here: http://www.helionet.org/index/topic/27580-suspended-speziale/
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