BigGuy2 Posted January 22, 2017 Posted January 22, 2017 Hi guys, I've managed to receive a link with a backup from Stevie after filling my data in this page: http://www.heliohost.org/backup/The link itself though doesn't work, it redirects me to http://backup.heliohost.org/cgi-sys/suspendedpage.cgi My account was indeed suspended, so I reactivated it. Unfortunately, the link still keeps redirecting to that page. I've tried sending an email to heliohost support, but it seems that there's an automated message sender using a standard message containing the link to the backup form and the description on how to use it. I'm a bit confused at this point. Is there still something I need to do on my side? Is there a chance that there's no actual backup ready because it doesn't exist? Thanks!
Krydos Posted January 22, 2017 Posted January 22, 2017 Thanks for letting us know. The account that stores the backups had gone inactive since no one had logged in to it for 30 days. Does the link work now?
BigGuy2 Posted January 22, 2017 Author Posted January 22, 2017 Hi Krydos, Thanks for taking time to handle my issue. Accessing the link doesn't return the "suspended account" page anymore, but instead returns a 404: Not FoundThe requested URL was not found on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Krydos Posted January 22, 2017 Posted January 22, 2017 Unfortunately that means that the portion of the hard drive that your account was located was too corrupted to create a backup. You'll just have to use your most recent backup instead.
BigGuy2 Posted January 22, 2017 Author Posted January 22, 2017 I was afraid of this...Thank you for your promptitude and support.Have a nice day and as few issues regarding Stevie as possible. Cheers!
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