infantex Posted January 3, 2017 Share Posted January 3, 2017 Hi. I recently moved my account and domain from Stevie to Tommy. I noticed today that some backups for Stevie-hosted sites are available and requested mine, however I received a "not found" message, possible because of the migration to Tommy. Is is possible still to obtain that backup manually? Old account information is user: infantex; email: jazc@infantex.com.mx. New info: account: infantex; email: jorge_zaldivar@hotmail.com (cPanel didn't allow me to use an email within the hosted domain, even if email is managed by Google Apps). I could mount the site with a backup I had but a PHP script to generate thumbnails from full-size images is not working (no images are shown on the page) and I wanted to see if the backup you have doesn't exhibit this problem (it was working on Stevie). Or perhaps it's some PHP configuration I need to adjust. Regards, Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 4, 2017 Share Posted January 4, 2017 Is is possible still to obtain that backup manually? Old account information is user: infantex; email: jazc@infantex.com.mx. New info: account: infantex; email: jorge_zaldivar@hotmail.com (cPanel didn't allow me to use an email within the hosted domain, even if email is managed by Google Apps). The closest username I have is infante (no X), probably due to the move request. Also, the email address you provided is not the one on that account. It only sends to the original email address. The email that you need to use looks like i******@m*****d.com.mx Quote Link to comment Share on other sites More sharing options...
infantex Posted January 4, 2017 Author Share Posted January 4, 2017 That would be the address I had from my old ISP, infantex@megared.com.mx. With that information I was able to ask for the backup, but the link was sent to that email (Megared's) and it's been years since I'm not with that ISP and I no longer have access to that mailbox. Could the link be sent to jazc@infantex.com.mx? Thanks, Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 4, 2017 Share Posted January 4, 2017 That is indeed the correct email address on the account. I've sent it to your new address for you. Quote Link to comment Share on other sites More sharing options...
infantex Posted January 4, 2017 Author Share Posted January 4, 2017 Thanks, Wolstech, I received the email with the link but when I try to access it I receive a "Not Found" message, should I wait some more time for the backup to be available? Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 4, 2017 Share Posted January 4, 2017 The script failed. I've added you to http://www.helionet.org/index/topic/26930-manual-backup-master-list/ so Krydos can try to get it manually the next time he starts Stevie up. Quote Link to comment Share on other sites More sharing options...
infantex Posted January 5, 2017 Author Share Posted January 5, 2017 Thanks. Will I be notified in my new email address when that happens or should I ask here some days from now? Quote Link to comment Share on other sites More sharing options...
Krydos Posted January 5, 2017 Share Posted January 5, 2017 When the manual backup is complete there will be a news post made. You can check our news forum http://www.helionet.org/index/forum/1-news/ or follow us on Twitter https://twitter.com/heliohost or like us on Facebook https://www.facebook.com/HelioHost.org for the latest news. Quote Link to comment Share on other sites More sharing options...
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