nyten Posted December 23, 2016 Share Posted December 23, 2016 Hi, i get the message "I cannot find a backup for xnyten and mail.r*@gmail.com" can you please send me a link? Link to comment Share on other sites More sharing options...
Krydos Posted December 23, 2016 Share Posted December 23, 2016 The reason you get the error is because that isn't the email address you created the account with. Link to comment Share on other sites More sharing options...
nyten Posted December 23, 2016 Author Share Posted December 23, 2016 ok but the error also occurs when i use the correct address (@online.de) Link to comment Share on other sites More sharing options...
wolstech Posted December 23, 2016 Share Posted December 23, 2016 I'm not sure how that script works, so I can't be sure, but I'll bet it's got something to do with the email address being changed to include a -old before the @ when you asked to reuse your information...the username also has a 2 on the end now. 1 Link to comment Share on other sites More sharing options...
nyten Posted December 23, 2016 Author Share Posted December 23, 2016 (edited) ok site says email sent...i recreated my old *@online.de adress and added also the *-old@online.de adress but didn't recieve a mail (spam checked) Edited December 23, 2016 by nyten Link to comment Share on other sites More sharing options...
Krydos Posted December 23, 2016 Share Posted December 23, 2016 I'm not sure how that script works, so I can't be sure, but I'll bet it's got something to do with the email address being changed to include a -old before the @ when you asked to reuse your information...the username also has a 2 on the end now.Yeah, that's why. If you requested your Stevie account to be deleted then the backup script probably isn't going to work until we get that fixed. ok but the error also occurs when i use the correct address (@online.de)Thanks for helping to test it. Does it work now with the original Stevie info that you used? 1 Link to comment Share on other sites More sharing options...
nyten Posted December 23, 2016 Author Share Posted December 23, 2016 the website accepts my old adress now but still nothing in my inbox/spam Link to comment Share on other sites More sharing options...
nyten Posted December 24, 2016 Author Share Posted December 24, 2016 any idea why i dont receive the mail? Link to comment Share on other sites More sharing options...
Krydos Posted December 24, 2016 Share Posted December 24, 2016 The link to your backup has been PM'd to you. It looks like it might be empty though so I'm going to add you to the manual backup list. See http://www.helionet.org/index/topic/26930-manual-backup-master-list/ Link to comment Share on other sites More sharing options...
nyten Posted December 24, 2016 Author Share Posted December 24, 2016 the size of this file is just 45 bytes. Edit: ok thank you i missed that info Link to comment Share on other sites More sharing options...
wolstech Posted December 24, 2016 Share Posted December 24, 2016 the size of this file is just 45 bytes. is there more data somewhere? It looks like it might be empty though so I'm going to add you to the manual backup list. See http://www.helionet.org/index/topic/26930-manual-backup-master-list/ 45 bytes is an empty backup. The backup failed for your account. He's going to try to see if he can get it manually for you when we next try to recover data from Stevie. Whether there's anything left that's recoverable will be determined then. 1 Link to comment Share on other sites More sharing options...
nyten Posted January 10, 2017 Author Share Posted January 10, 2017 please pm the link to my manual backup (xnyten) Link to comment Share on other sites More sharing options...
wolstech Posted January 10, 2017 Share Posted January 10, 2017 Sent. 1 Link to comment Share on other sites More sharing options...
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