fimweb2 Posted October 24, 2016 Share Posted October 24, 2016 Hi I am only able to send emails but not receive them. Makes no difference if using email client or webmail. Thanks Don Link to comment Share on other sites More sharing options...
wolstech Posted October 25, 2016 Share Posted October 25, 2016 What is the account name and email address in question? Link to comment Share on other sites More sharing options...
fimweb2 Posted October 25, 2016 Author Share Posted October 25, 2016 Account name is fimweb.Email address is currently don@foreverinmemory.co.uk but I have the same issue with every email address I create from that account. Thanks Link to comment Share on other sites More sharing options...
wolstech Posted October 25, 2016 Share Posted October 25, 2016 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Byron Posted October 25, 2016 Share Posted October 25, 2016 Did you set your default email address? http://stevie.heliohost.org:2082/cpsess3090765416/frontend/x3/mail/def.html Link to comment Share on other sites More sharing options...
fimweb2 Posted October 25, 2016 Author Share Posted October 25, 2016 Yes, was set up as the same address, don@foreverinmemory.co.uk Link to comment Share on other sites More sharing options...
Byron Posted October 25, 2016 Share Posted October 25, 2016 What webmail are you using to send emails to don@foreverinmemory.co.uk Link to comment Share on other sites More sharing options...
fimweb2 Posted October 25, 2016 Author Share Posted October 25, 2016 I tried Hotmail, Mail.com, Yahoo, then set up another email address with my domain, "test@foreverinmemory.co.uk" to try to send am email to the original address using all the cpanel webmails, squirrelmail, roundcube, and hoarde. On each occasion, sent folders show mail has been sent, but doesn't arrive in inbox. Link to comment Share on other sites More sharing options...
Byron Posted October 25, 2016 Share Posted October 25, 2016 I have to ask this, so did you check your junk mail?Did you get those emails I sent. Link to comment Share on other sites More sharing options...
fimweb2 Posted October 26, 2016 Author Share Posted October 26, 2016 No I didn't get any emails you sent. I did check the junk mail – that was the first thing I did. The only folder that isn't empty is the sent folder. It shows all the emails sent out including the @mail-tester.com ones, but alas, nothing in my inbox or junk mail folder. Link to comment Share on other sites More sharing options...
Krydos Posted October 26, 2016 Share Posted October 26, 2016 Are you able to receive emails now? Link to comment Share on other sites More sharing options...
fimweb2 Posted October 26, 2016 Author Share Posted October 26, 2016 I am now. Thank you so much. Much appreciated. Don Link to comment Share on other sites More sharing options...
Krydos Posted October 26, 2016 Share Posted October 26, 2016 Great! For future reference you had a filter set up that was redirecting all incoming emails to /dev/null (which means deleting them basically.) Link to comment Share on other sites More sharing options...
fimweb2 Posted October 26, 2016 Author Share Posted October 26, 2016 Don't know how that happened. But thanks again. Link to comment Share on other sites More sharing options...
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