[Solved] Can't Receive Email In Webmail Or Email Client.

[fimweb2]

Hi

 

I am only able to send emails but not receive them. Makes no difference if using email client or webmail.

 

Thanks

 

Don

[wolstech]

What is the account name and email address in question?

[fimweb2]

Account name is fimweb.

Email address is currently don@foreverinmemory.co.uk but I have the same issue with every email address I create from that account.

 

Thanks

[wolstech]

This support request is being escalated to our root admin.

[Byron]

Did you set your default email address? http://stevie.heliohost.org:2082/cpsess3090765416/frontend/x3/mail/def.html

[fimweb2]

Yes, was set up as the same address, don@foreverinmemory.co.uk

[Byron]

What webmail are you using to send emails to don@foreverinmemory.co.uk

[fimweb2]

I tried Hotmail, Mail.com, Yahoo, then set up another email address with my domain, "test@foreverinmemory.co.uk" to try to send am email to the original address using all the cpanel webmails, squirrelmail, roundcube, and hoarde.

 

On each occasion, sent folders show mail has been sent, but doesn't arrive in inbox.

[Byron]

I have to ask this, so did you check your junk mail?

Did you get those emails I sent.

[fimweb2]

No I didn't get any emails you sent. I did check the junk mail – that was the first thing I did. The only folder that isn't empty is the sent folder. It shows all the emails sent out including the @mail-tester.com ones, but alas, nothing in my inbox or junk mail folder.

[Krydos]

Are you able to receive emails now?

[fimweb2]

I am now. Thank you so much.

 

Much appreciated.

 

Don

[Krydos]

Great! For future reference you had a filter set up that was redirecting all incoming emails to /dev/null (which means deleting them basically.)

[fimweb2]

Don't know how that happened. But thanks again.