nathanxu5 Posted September 19, 2016 Posted September 19, 2016 Why do get error shown below?? Is Johnny server down? Please help Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, webmaster@heliohost.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.More information about this error may be available in the server error log.Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6.3 mod_jk/1.2.37 mod_bwlimited/1.4 mod_wsgi/4.4.13 Python/2.4.3
wolstech Posted September 19, 2016 Posted September 19, 2016 Yes. Johnny is rather broken at the moment. He's up, but thing like php didn't seem to be working. Cpanel is also down. It's related to http://www.helionet.org/index/topic/25752-johnny-var/?view=getnewpost and http://www.helionet.org/index/topic/25748-johnny-usr/ most likely.
krzak90 Posted September 19, 2016 Posted September 19, 2016 Can we move our data/database to another server?
wolstech Posted September 19, 2016 Posted September 19, 2016 You can, but MySQL is currently broken on Stevie... If you want to do so anyway, if you have your data backed up, you can just delete your account and sign up again. If you don't have a recent backup, then you can't move since there's no way to make a backup with cPanel broken.
Krydos Posted September 20, 2016 Posted September 20, 2016 You can, but MySQL is currently broken on Stevie...Stevie MySQL is fixed. since there's no way to make a backup with cPanel broken.Johnny FTP is working so you can log in and transfer all your files that way. If you need help backing up your database from Johnny let us know what the database name is. Keep in mind that Johnny InnoDB data cannot be backed up. Only MyISAM tables can. If you have any InnoDB tables on Johnny you will need to either wait for him to be fixed or restore from your most recent backup.
krzak90 Posted September 20, 2016 Posted September 20, 2016 I'll wait until Johnny will work. Then I'll backup the database.
wolstech Posted September 20, 2016 Posted September 20, 2016 I'll wait until Johnny will work. Johnny's file system is damaged, likely beyond repair, so it will never properly work again, at least not as you know him. You need to move to Stevie. Please back up your files over FTP as Krydos mentioned, then list your database names so we can get them backed up and sent to you.
krzak90 Posted September 20, 2016 Posted September 20, 2016 Ok. I've got files from FTP. I want to recover my database (krzak90_wordpress)
Krydos Posted September 20, 2016 Posted September 20, 2016 @ajhelsby your topic has been split to http://www.helionet.org/index/topic/25795-mysql-backup/@krzak90 your database backup is located in your home directory and you can download it via ftp. 1
krzak90 Posted September 21, 2016 Posted September 21, 2016 @krzak90 your database backup is located in your home directory and you can download it via ftp. Thanks How do I delete my account if I can't enter into cPanel?
wolstech Posted September 21, 2016 Posted September 21, 2016 You can't. Do you need the domains removed from your account?
krzak90 Posted September 21, 2016 Posted September 21, 2016 You can't. Do you need the domains removed from your account? Yeah. Then I'll register a new account for krzak90.heliohost.org, right?
Krydos Posted September 21, 2016 Posted September 21, 2016 krzak90.heliohost.org has been deleted from your Johnny account.
krzak90 Posted September 21, 2016 Posted September 21, 2016 We're sorry, but the daily signup limit has been exceeded. Please try again tomorrow at midnight PST.
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