wolstech Posted September 15, 2016 Share Posted September 15, 2016 You won't get the files because they're infected, and you don't need them anyway. If you get the database, you should to download a fresh copy of the software, install it, restore your database, and point the software to the database. That will get rid of the malware and leave you with a way to use your content. Link to comment Share on other sites More sharing options...
mixlink Posted September 15, 2016 Author Share Posted September 15, 2016 help me plz you have my file or no ???? Link to comment Share on other sites More sharing options...
wolstech Posted September 15, 2016 Share Posted September 15, 2016 You need to wait for Krydos at this point, if he decides to provide your database. Link to comment Share on other sites More sharing options...
mixlink Posted September 15, 2016 Author Share Posted September 15, 2016 ok i need my database and photo file to reopen my web site because my articles need tha photo Link to comment Share on other sites More sharing options...
Krydos Posted September 15, 2016 Share Posted September 15, 2016 The files, especially the photos, are infected. The database is safe to backup.Do you want your database or not? Link to comment Share on other sites More sharing options...
mixlink Posted September 16, 2016 Author Share Posted September 16, 2016 I hired hosting. With another company . I want my website , and you have found in my account (mixlink) to be able to upload it to the new host . Link to comment Share on other sites More sharing options...
mixlink Posted September 17, 2016 Author Share Posted September 17, 2016 plz help me Link to comment Share on other sites More sharing options...
wolstech Posted September 17, 2016 Share Posted September 17, 2016 Don't bump your posts. Krydos will get to it when he has time. All of us are volunteers that run heliohost in our free time. Link to comment Share on other sites More sharing options...
mixlink Posted September 17, 2016 Author Share Posted September 17, 2016 hi my account Suspendedmy username is : mixlink Link to comment Share on other sites More sharing options...
Tjoene Posted September 17, 2016 Share Posted September 17, 2016 You were suspended for Cryptophp. This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
wolstech Posted September 17, 2016 Share Posted September 17, 2016 He's already being helped here: http://www.helionet.org/index/topic/25739-help-me-support-ticket/ Link to comment Share on other sites More sharing options...
Krydos Posted September 17, 2016 Share Posted September 17, 2016 Get to what? I offered him a backup of his database and he didn't seem to want it.He's already being helpedMerged threads. Link to comment Share on other sites More sharing options...
mixlink Posted September 17, 2016 Author Share Posted September 17, 2016 i want full backup feom my account Link to comment Share on other sites More sharing options...
wolstech Posted September 18, 2016 Share Posted September 18, 2016 You will not be getting a full backup due to the malware. Krydos offered you the database, the only part that's safe to back up, and as he said above, you've shown no interest his offer. Link to comment Share on other sites More sharing options...
mixlink Posted September 18, 2016 Author Share Posted September 18, 2016 ok get me the database .but i need to asked you , you're have my file !!! yes or no ???? Link to comment Share on other sites More sharing options...
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