mixlink Posted September 12, 2016 Share Posted September 12, 2016 i am can't open my account , plz help me my email is : mixlink.jo@mail.commy user name is : mixlink Link to comment Share on other sites More sharing options...
Byron Posted September 12, 2016 Share Posted September 12, 2016 This support request is being escalated to Krydos. Link to comment Share on other sites More sharing options...
Krydos Posted September 13, 2016 Share Posted September 13, 2016 That account was suspended for cryptophp infection 446 days ago, and cannot be unsuspended. You're free to create a new account if you wish. Let us know if you need your old domain back or if you get any errors while creating your new account. Link to comment Share on other sites More sharing options...
mixlink Posted September 13, 2016 Author Share Posted September 13, 2016 i need back my website , if you can't reactivate my account . plase get my backup from my website .i need my files in my website .plz help me . Link to comment Share on other sites More sharing options...
Krydos Posted September 13, 2016 Share Posted September 13, 2016 cannot be unsuspended Link to comment Share on other sites More sharing options...
mixlink Posted September 13, 2016 Author Share Posted September 13, 2016 but i need backups from me website Link to comment Share on other sites More sharing options...
wolstech Posted September 13, 2016 Share Posted September 13, 2016 Accounts that can't be unsuspended generally can't be backed up either, though for certain suspension reasons we allow backups. If we gave you a backup, the only part that'd be usable would be your databases. The files would be useless since you would get suspended again if you restored them (you'd restore the malware). Crypto php is especially nasty since it can get our entire server banned for email spam. Link to comment Share on other sites More sharing options...
mixlink Posted September 13, 2016 Author Share Posted September 13, 2016 i need backup frome full my website .i well used it to other host .plz gave me full backup. Link to comment Share on other sites More sharing options...
mixlink Posted September 14, 2016 Author Share Posted September 14, 2016 help me plz Link to comment Share on other sites More sharing options...
wolstech Posted September 14, 2016 Share Posted September 14, 2016 We don't provide backups for malware suspensions. Link to comment Share on other sites More sharing options...
mixlink Posted September 14, 2016 Author Share Posted September 14, 2016 my website not malware suspensionsplz get me packup Link to comment Share on other sites More sharing options...
Krydos Posted September 14, 2016 Share Posted September 14, 2016 Why do you think you need a backup suddenly after 446 days of leaving your account suspended? Link to comment Share on other sites More sharing options...
mixlink Posted September 14, 2016 Author Share Posted September 14, 2016 i want open new website but need all Articles off my old websites Link to comment Share on other sites More sharing options...
Krydos Posted September 14, 2016 Share Posted September 14, 2016 So, do you want your database? That isn't infected. Link to comment Share on other sites More sharing options...
mixlink Posted September 14, 2016 Author Share Posted September 14, 2016 yes and my web file , need full backup Link to comment Share on other sites More sharing options...
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