[Solved] Help Me Support Ticket

[wolstech]

You won't get the files because they're infected, and you don't need them anyway. If you get the database, you should to download a fresh copy of the software, install it, restore your database, and point the software to the database. That will get rid of the malware and leave you with a way to use your content.

[mixlink]

help me plz

 

you have my file or no ????

[wolstech]

You need to wait for Krydos at this point, if he decides to provide your database.

[mixlink]

ok

i need my database and photo file to reopen my web site because my articles need tha photo

[Krydos]

The files, especially the photos, are infected. The database is safe to backup.

Do you want your database or not?

[mixlink]

I hired hosting. With another company . I want my website , and you have found in my account (mixlink) to be able to upload it to the new host .

[mixlink]

plz help me

[wolstech]

Don't bump your posts. Krydos will get to it when he has time. All of us are volunteers that run heliohost in our free time.

[mixlink]

hi

my account Suspended

my username is : mixlink

[Tjoene]

You were suspended for Cryptophp.

 

 

This support request is being escalated to our root admin.

[wolstech]

He's already being helped here: http://www.helionet.org/index/topic/25739-help-me-support-ticket/

[Krydos]

Get to what? I offered him a backup of his database and he didn't seem to want it.

He's already being helped

Merged threads.

[mixlink]

i want full backup feom my account

[wolstech]

You will not be getting a full backup due to the malware.

 

Krydos offered you the database, the only part that's safe to back up, and as he said above, you've shown no interest his offer.

[mixlink]

ok get me the database .

but i need to asked you , you're have my file !!! yes or no ????