[Solved] Help Me Support Ticket

[mixlink]

i am can't open my account , plz help me

 

my email is : mixlink.jo@mail.com

my user name is : mixlink

[Byron]

This support request is being escalated to Krydos.

[Krydos]

That account was suspended for cryptophp infection 446 days ago, and cannot be unsuspended. You're free to create a new account if you wish. Let us know if you need your old domain back or if you get any errors while creating your new account.

[mixlink]

i need back my website , if you can't reactivate my account . plase get my backup from my website .

i need my files in my website .

plz help me .

[Krydos]

cannot be unsuspended

[mixlink]

but i need backups from me website

[wolstech]

Accounts that can't be unsuspended generally can't be backed up either, though for certain suspension reasons we allow backups.

 

If we gave you a backup, the only part that'd be usable would be your databases. The files would be useless since you would get suspended again if you restored them (you'd restore the malware).

 

Crypto php is especially nasty since it can get our entire server banned for email spam.

[mixlink]

i need backup frome full my website .

i well used it to other host .

plz gave me full backup.

[mixlink]

help me plz

[wolstech]

We don't provide backups for malware suspensions.

[mixlink]

my website not malware suspensions

plz get me packup

[Krydos]

Why do you think you need a backup suddenly after 446 days of leaving your account suspended?

[mixlink]

i want open new website but need all Articles off my old websites

[Krydos]

So, do you want your database? That isn't infected.

[mixlink]

yes and my web file , need full backup