Can't Login

[Cerdeira]

I also forgot my username on Heliohost. Is something like cerdeira with email cerdeirawebsite@gmail.com.

 

Thank you.

[Krydos]

What is your domain? How long has it been since you last logged in? I'm not seeing that username or that email address in our system.

[Cerdeira]

Hello, I forgot the username from heliohost. I would apreciate to recover the server. Is something like "cerdeira" with mail "cerdeirawebsite@gmail.com".

 

Thank you,

[wolstech]

No accounts with those or similar usernames or email addresses exist. How long ago was the account made? If its been abandoned for a long time, its quite likely that it was deleted for inactivity.

[Cerdeira]

I received an email with "The last time you logged in was 2016-05-19". antonio@cerdeirawebsite.tk

 

Thanks.

[wolstech]

I looked into this further. Your domain's DNS records suggest your account was on Johnny. From what I can tell, your account likely got lost as a result of the Charlie hardware failure and subsequent account database rollback.

 

The Charlie hardware that Johnny and Cody (the account manager server) ran on failed in July. While we restored an old backup of Cody to new hardware and were able to restore required entries for Stevie, we have no way of restoring the entries for Johnny accounts created since March since Johnny is down. We are sending someone to attempt repairs within the next week or so, however there is no guarantee that we will be able to repair Charlie (and subsequently, Johnny)

 

If you wish to continue hosting your domain here, you can either wait until Johnny is fixed (assuming it can be fixed, we don't know yet), or create a new account on Stevie. If you get a DNS error or a message indicating the domain is in use, please let me know and I can have it removed so you can add this domain to your Stevie account.