RohitKumar79 Posted July 29, 2016 Share Posted July 29, 2016 Hi, I cannot access my website 'http://placementrvce.heliohost.org/' and also I am unable to login into the cpanel, it says "we're sorry but we could not find that username in the database". Please Help. Link to comment Share on other sites More sharing options...
RohitKumar79 Posted July 29, 2016 Author Share Posted July 29, 2016 heliohost id : rvceiseserver : stevieurl : placementrvce.heliohost.org Link to comment Share on other sites More sharing options...
Tjoene Posted July 29, 2016 Share Posted July 29, 2016 No account exists with the that username or domain. In one of your previous posts, you mentioned the username "rahuld14". Is that your username? If so, the domain is working fine from my perspective. Please try to clear your cache. Link to comment Share on other sites More sharing options...
RohitKumar79 Posted July 29, 2016 Author Share Posted July 29, 2016 username is : rvceiseHow is this possible. Everything was working fine till yesterday. I could even login to cpanel. But today morning I am unable to. Please check into this.Url is : placementrvce.heliohost.orgProof that I had a website. This is the googles cache copy of my website on 28th july. Link to comment Share on other sites More sharing options...
wolstech Posted July 29, 2016 Share Posted July 29, 2016 Not sure why that account no longer exists...krydos might have more information. Escalating. Link to comment Share on other sites More sharing options...
Krydos Posted July 29, 2016 Share Posted July 29, 2016 In one of your previous posts, you mentioned the username "rahuld14". Is that your username?How many accounts do you have? Link to comment Share on other sites More sharing options...
RohitKumar79 Posted July 29, 2016 Author Share Posted July 29, 2016 In one of your previous posts, you mentioned the username "rahuld14". Is that your username?How many accounts do you have? only one by the id : rvceiseurl : placementrvce.heliohost.org Link to comment Share on other sites More sharing options...
Krydos Posted July 29, 2016 Share Posted July 29, 2016 Oh, I see now. Sorry, just like Tjoene I found the previous post that you made, but looking at it closer you just posted on the topic that someone else made. As has already been said there is no account with that username or domain in the system. Did you queue it for deletion perhaps? Link to comment Share on other sites More sharing options...
RohitKumar79 Posted July 29, 2016 Author Share Posted July 29, 2016 Oh, I see now. Sorry, just like Tjoene I found the previous post that you made, but looking at it closer you just posted on the topic that someone else made. As has already been said there is no account with that username or domain in the system. Did you queue it for deletion perhaps?No I have not done anything like that. Everything was working absolutely fine till 28th july. I have even shared the google cache copy. This is the mail that I received when I created my account. Link to comment Share on other sites More sharing options...
Krydos Posted July 30, 2016 Share Posted July 30, 2016 Did anyone else have access to your account username and password? Link to comment Share on other sites More sharing options...
RohitKumar79 Posted July 30, 2016 Author Share Posted July 30, 2016 Did anyone else have access to your account username and password?Nope just me. Only I could access the cpanel. And I am pretty sure I wont delete my own website. Link to comment Share on other sites More sharing options...
Krydos Posted July 30, 2016 Share Posted July 30, 2016 Depending on how strong your password was I guess it's possible someone brute forced it and deleted it. I really don't have any other ideas. If you need help restoring your site from your latest backup just let us know. Link to comment Share on other sites More sharing options...
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