RohitKumar79 Posted July 29, 2016 Posted July 29, 2016 Hi, I cannot access my website 'http://placementrvce.heliohost.org/' and also I am unable to login into the cpanel, it says "we're sorry but we could not find that username in the database". Please Help.
RohitKumar79 Posted July 29, 2016 Author Posted July 29, 2016 heliohost id : rvceiseserver : stevieurl : placementrvce.heliohost.org
Tjoene Posted July 29, 2016 Posted July 29, 2016 No account exists with the that username or domain. In one of your previous posts, you mentioned the username "rahuld14". Is that your username? If so, the domain is working fine from my perspective. Please try to clear your cache.
RohitKumar79 Posted July 29, 2016 Author Posted July 29, 2016 username is : rvceiseHow is this possible. Everything was working fine till yesterday. I could even login to cpanel. But today morning I am unable to. Please check into this.Url is : placementrvce.heliohost.orgProof that I had a website. This is the googles cache copy of my website on 28th july.
wolstech Posted July 29, 2016 Posted July 29, 2016 Not sure why that account no longer exists...krydos might have more information. Escalating.
Krydos Posted July 29, 2016 Posted July 29, 2016 In one of your previous posts, you mentioned the username "rahuld14". Is that your username?How many accounts do you have?
RohitKumar79 Posted July 29, 2016 Author Posted July 29, 2016 In one of your previous posts, you mentioned the username "rahuld14". Is that your username?How many accounts do you have? only one by the id : rvceiseurl : placementrvce.heliohost.org
Krydos Posted July 29, 2016 Posted July 29, 2016 Oh, I see now. Sorry, just like Tjoene I found the previous post that you made, but looking at it closer you just posted on the topic that someone else made. As has already been said there is no account with that username or domain in the system. Did you queue it for deletion perhaps?
RohitKumar79 Posted July 29, 2016 Author Posted July 29, 2016 Oh, I see now. Sorry, just like Tjoene I found the previous post that you made, but looking at it closer you just posted on the topic that someone else made. As has already been said there is no account with that username or domain in the system. Did you queue it for deletion perhaps?No I have not done anything like that. Everything was working absolutely fine till 28th july. I have even shared the google cache copy. This is the mail that I received when I created my account.
Krydos Posted July 30, 2016 Posted July 30, 2016 Did anyone else have access to your account username and password?
RohitKumar79 Posted July 30, 2016 Author Posted July 30, 2016 Did anyone else have access to your account username and password?Nope just me. Only I could access the cpanel. And I am pretty sure I wont delete my own website.
Krydos Posted July 30, 2016 Posted July 30, 2016 Depending on how strong your password was I guess it's possible someone brute forced it and deleted it. I really don't have any other ideas. If you need help restoring your site from your latest backup just let us know.
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