zyxel Posted May 17, 2016 Posted May 17, 2016 Is this the right place to post payment info? If it is please be informed that I have made a payment via this awful racket known as PayPal which I really really did not want to use. Are there any options for the future no to use these evil people?
Byron Posted May 17, 2016 Posted May 17, 2016 This support request is being escalated to our root admin.
Krydos Posted May 17, 2016 Posted May 17, 2016 Please post the following information:Your cPanel username Your main domain The server that you are on
zyxel Posted May 18, 2016 Author Posted May 18, 2016 Zyxel Please post the following information:Your cPanel username Your main domain The server that you are on Q: Can I add 2 more domains to my account?
Krydos Posted May 19, 2016 Posted May 19, 2016 Dedicated IP granted.Q: Can I add 2 more domains to my account?You can add an unlimited number of subdomains, parked domains, and addon domains. Let us know if you need help.
zyxel Posted May 27, 2016 Author Posted May 27, 2016 How can I find out the fixed IP address on JohnnySSL that I have just paid for ?
wolstech Posted May 27, 2016 Posted May 27, 2016 It should show in cPanel on the left side. I tried to look it up for you, but your account's domain isn't currently hosted with us so I can't.
zyxel Posted May 27, 2016 Author Posted May 27, 2016 That's the problem. What IP to enter in the A record of the DNS nameserver of my domain in order to have that domain hosted with us?
wolstech Posted May 27, 2016 Posted May 27, 2016 You're supposed to use NS records pointed to ns1.heliohost.org and ns2.heliohost.org. Once you do that, everything else will configure itself. Using an A record will cause a lot of functionality to not work without extra manual configuration on your main domain, and is not supported at all on addon/parked domains.
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