[Solved] Problem Logging In And Renewing Password

andydunn · April 11, 2016

Hello,

it said my login was invalid and so I renewed password. The code I was emailed doesn't work, just keeps reloading the confirm code page! My username is andydunn.

Thanks,

Andy

wolstech · April 11, 2016

Stevie is bouncing up and down (probably a DDoS based on the appearance on the monitor). I'll reset your password and email it to you when he comes back online.

andydunn · April 11, 2016

Great, I'll let you know when that comes through, Thanks.

wolstech · April 11, 2016

OK...I don't see you listed in the firewall list, but it won't reset in the admin tools either.

Escalating.

andydunn · April 11, 2016

Interesting, right thanks for this.

Byron · April 11, 2016

If this is your account: thephysicszone.com You were suspended for spam.

Krydos · April 11, 2016

@wolstech, this account was suspended for spam while Cody was down so the ACP status didn't get set to suspended.

@andydunn, here are the reports we received regarding your account.

We have received a complaint about your account. Please investigate and fix within 24 hours.

Hurricane Electric Abuse Department
support@he.net

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I'd be delighted to share this night with you..

My body will be all yours!

I'm not kidding!

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I'd be delighted to share this night with you..

My body will be all yours!

I'm not kidding!

<a href="http://simpletermquote.com/session.php?b=62&2KLavBo=xJNFfPtcs6ZQih6wi&5uA=EhR&4J=i6rL">Are you alone? Check this out, when you are..</a>
<br>
Now you know how to find me!
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I'd be delighted to share this night with you..

My body will be all yours!

I'm not kidding!

[ http://simpletermquote.com/session.php?j=62&c4=PZJBrMpLggQrR&5uA=KnR&4=Ji6rL ] Are you alone? Check this out, when you are..

Now you know how to find me!


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I'd be delighted to share this night with you..

My body will be all yours!
<br><br>
I'm not kidding!

<a href="http://simpletermquote.com/session.php?j=62&c4=PZJBrMpLggQrR&5uA=KnR&4=Ji6rL">Are you alone? Check this out, when you are..</a>
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[ http://palanduzdermokozmetik.com/press.php?k=62&J=J8EQjWrHUn3EXDGdqKHVf&7xL=G8K&4Ji=6rL&photo" style="text-decoration: none; border: 0; ] 







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Your photos turn me on.. I am going to be alone these days.. Make me swoon asap! Be my l0ver, don't r...




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<a href="http://palanduzdermokozmetik.com/press.php?k=62&J=J8EQjWrHUn3EXDGdqKHVf&7xL=G8K&4Ji=6rL&nickname" style="font-weight: bold; color: #1155cc;">venice8</a>
Your photos turn me on.. I am going to be alone these days.. Make me swoon asap! Be my l0ver, don't r...
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My body is a heaven for any man.

Let's spend some time in my bathtub.

Aren't you going to ignore me?

[ http://begonyaespejo.es/ajax.php?k=62&7KgJ6qZVnAxW89b3BrWUf4=Ghd&5uA=JaK&4Ji=6rL ] Join this chatroom to discuss it

Wanna kiss you right now


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My body is a heaven for any man.
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Let's spend some time in my bathtub.
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Aren't you going to ignore me?

<a href="http://begonyaespejo.es/ajax.php?k=62&7KgJ6qZVnAxW89b3BrWUf4=Ghd&5uA=JaK&4Ji=6rL">Join this chatroom to discuss it</a>
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Wanna kiss you right now
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andydunn · April 11, 2016

I haven't set up any email accounts under @thephysicszone.com. It would appear somebody has managed to hack in and create email accounts to spam people. Are you able to delete these email accounts please? Also, how come I didn't receive an email to my main emailing address informing of this issue? Thanks for the continued help,

Andy

wolstech · April 11, 2016

/usr/bin/php /home/andydunn/public_html/blog/wp-includes/js/gallery63.php

It looks like WordPress got hacked. These messages were sent by PHP.

Hacked WordPress is probably the #1 cause of a spam suspension here at Heliohost. WP is infamous for it's security issues and the number of "free" themes/extensions that come with backdoors). I would recommend that you delete your entire WordPress site and replace it with another CMS. If you insist on keeping WordPress, avoid themes and extensions from dubious websites (they're "free" because they're supported by the malware/backdoor included them), and keep everything up to date.

andydunn · April 11, 2016

I put wordpress on ages ago just to try out and see if it was any good. Don't even use it, so can easily delete it. Cheers for finding the issues. If you can get me back onto cPanel then I can delete my wordpress folder. CHeers,

Andy

wolstech · April 11, 2016

Your account has been unsuspended. Please clean up the issue within 24 hours.

I'd also recommend you change your cPanel password and the passwords for any other software you have installed on your website.

andydunn · April 11, 2016

I believe I have deleted all the wordpress stuff. Is there a way for you to tell if I have deleted everything needed? Cheers,

Andy

...and the email user accounts they created, have they gone now? Thanks,

Andy

wolstech · April 11, 2016

They likely didn't create any email accounts (most of these spammers use PHP's mail() to send the spam), but to be sure, check in your cPanel mail accounts settings.

As for WP, the files are kept in three folders: wp-content, wp-includes, and wp-admin. Remove all 3 folders and their contents to get rid of it. Only other thing to do would be to drop the database.

Also, since I missed it earlier: We don't send emails for suspended accounts, only for ones that have gone inactive (and even then, many people have said it these often get sent to spam). Real people who actively use their accounts will see the notice and ask about their suspensions anyway.

andydunn · April 11, 2016

I forgot about the database! Ok, think all wordpress stuff is off now. It looks like there have been no email addresses been created. Thanks for your help. Hopefully the issue is now resolved for good. Sorry for the hassle, Andy

[Solved] Problem Logging In And Renewing Password

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