geonyoro Posted February 25, 2016 Posted February 25, 2016 My account username is geonyoro. My account was recently suspended for inactivity but I reset it. I was unable to login after and even after multiple password resets, I cannot login.
yashrs Posted February 25, 2016 Posted February 25, 2016 Your password has been manually reset, tested and sent to the registered email address.
geonyoro Posted February 25, 2016 Author Posted February 25, 2016 I tried again with the new password but it still refused.
yashrs Posted February 26, 2016 Posted February 26, 2016 Strange, as I tested it before sending it to you. Did you try with different browser or PC ?
geonyoro Posted February 27, 2016 Author Posted February 27, 2016 I did. It did not work. Tried resetting the password again as before and it still refuses to work. If it is of any use, I get a 401 error access denied when examining using Dev tools.
yashrs Posted February 27, 2016 Posted February 27, 2016 This support request is being escalated to our root admin.
Krydos Posted February 28, 2016 Posted February 28, 2016 @yashrs, don't forget to check your newest resource: the blocked ips tab. If you search for his IP it will show 30 failed login attempts to account nyoro@shamsi.co.ke () -- Large number of attempts from this IP @geonyoro, you got blocked by guessing the wrong password too many times on that email address. I have cleared the failed login attempts. Can you log in now?
Recommended Posts