Programer OZ Posted November 15, 2015 Share Posted November 15, 2015 Hello,My account was suspended, not sure why. I have been logging in to cpanel lately because of the mysql issue i had, so I don't think it was inactivity. The script says my account wasn't found, not sure whats going on. Account is oz, oz.heliohost.org. Thanks,oz Link to comment Share on other sites More sharing options...
wolstech Posted November 15, 2015 Share Posted November 15, 2015 There is no account with a domain of oz.heliohost.org. The account oz exists, but the main domain is Xohmz.com. Reason listed is do not unsuspend, do not backup Usually, this means illegal activity occurred. I often see this when an account gets hacked and later used to host something like malware botnets or to commit a crime. I'll escalate it, since krydos will know the exact reason, but these accounts often cannot recovered. Link to comment Share on other sites More sharing options...
Programer OZ Posted November 15, 2015 Author Share Posted November 15, 2015 Oh yeah sorry I have the domain xohmz.com. Did WordPress fail me once again? Please let me know if it can be recovered and/or if there is anything I can do about this. I assure you I did not take part in anything illegal or malicious on purpose. If you have to nuke the account to prevent malware spreading or something I understand. Sorry for inconveniencing you guys like this, not sure how that happened. Link to comment Share on other sites More sharing options...
wolstech Posted November 15, 2015 Share Posted November 15, 2015 Wordpress is notorious for causing random suspensions for abuse (often spam, but I've seen botnets and Phishing set up shop on a hacked account as well). If Wordpress turns out to have been the cause, you probably either didn't install its updates, or installed a backdoor as part of a fake extension or theme. I stopped using WordPress for my main site long ago for just this reason. I run a custom system now so I can't recommend one, but there's tons of other CMSes that you can use for a website, many with lower security risks. Link to comment Share on other sites More sharing options...
Krydos Posted November 16, 2015 Share Posted November 16, 2015 Your account has been fully backed up, including the malware files, and the link has been emailed to your contact email address. Please verify that everything in the backup is there, and I will delete all files from your account and unsuspend it. Link to comment Share on other sites More sharing options...
Programer OZ Posted November 17, 2015 Author Share Posted November 17, 2015 Looks fine to me, didn't really have much in there. I'll look into a more secure alternative. Thanks Krydos Link to comment Share on other sites More sharing options...
Krydos Posted November 17, 2015 Share Posted November 17, 2015 Your account has been unsuspended. Link to comment Share on other sites More sharing options...
Programer OZ Posted November 17, 2015 Author Share Posted November 17, 2015 Your account has been unsuspended. Thanks Link to comment Share on other sites More sharing options...
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