ViperFlux Posted November 13, 2015 Share Posted November 13, 2015 Hello, before I further go on, I searched for where is the proper place to post my issue, so I apologize in advance for any inconvenience. I didn't log into my cPanel account for a while and my account got deactivated. after activation I got the error: Database error "Error establishing a database connection". I usually get this error when my account gets deactivated. my cPanel account is: rabbitdeserver: steviemy database is: rabbitde_wp this is the link to my wesbite: http://abdullatifelali.heliohost.org/ Link to comment Share on other sites More sharing options...
ViperFlux Posted November 15, 2015 Author Share Posted November 15, 2015 Please help me! Link to comment Share on other sites More sharing options...
wolstech Posted November 15, 2015 Share Posted November 15, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted November 15, 2015 Share Posted November 15, 2015 The database rabbitde_wp should now be visible to your root mysql account. You may need to delete, recreate, and reassign permissions to any database users that should have access to the affected database. If phpmyadmin doesn't log in properly or you don't see the database there change your account password and this should sync up the mysql/cpanel passwords. Let us know if you're still having any issues accessing your data. Link to comment Share on other sites More sharing options...
ViperFlux Posted November 16, 2015 Author Share Posted November 16, 2015 Thank you so very much, I got my website back. Link to comment Share on other sites More sharing options...
Krydos Posted November 16, 2015 Share Posted November 16, 2015 Thanks! As a free service we don't have an advertising budget because we would rather invest all of the money that we do have into providing better service and improving the servers so we really appreciate the word of mouth recommendations that our satisfied users provide. Feel free to post about us on social media like twitter, facebook, hosting review sites, your personal websites or blogs, and anything else you can think of. As long as we have clients using our service Heliohost will continue to exist. Link to comment Share on other sites More sharing options...
ViperFlux Posted November 20, 2015 Author Share Posted November 20, 2015 No worries about that I've suggested Heliohost to all my friends, I even made one of them to signup for a website provided by your service. Link to comment Share on other sites More sharing options...
Krydos Posted November 20, 2015 Share Posted November 20, 2015 Awesome! Thanks again. Link to comment Share on other sites More sharing options...
Recommended Posts