akio Posted October 23, 2015 Share Posted October 23, 2015 Hi helio Team;I Have database access problem,I haven't current database backup,Database backup not download,I can not access the databaseHelio User : TcodePlease Help me , Link to comment Share on other sites More sharing options...
wolstech Posted October 23, 2015 Share Posted October 23, 2015 Change your cPanel password, then delete and recreate all of your database users. Be sure to use the password in the software's configuration file when making the new users, and reassign them to the databases as well. Odds are the databases are invisible too. If that's the case, let me know their names and I'll escalate this for you. Link to comment Share on other sites More sharing options...
akio Posted October 23, 2015 Author Share Posted October 23, 2015 Change your cPanel password, then delete and recreate all of your database users. Be sure to use the password in the software's configuration file when making the new users, and reassign them to the databases as well. Odds are the databases are invisible too. If that's the case, let me know their names and I'll escalate this for you. İ try your says, but it did not. You can login a phpMyAdmin, but dont access tcode_myySubForum. I needed database backup, Please help, Link to comment Share on other sites More sharing options...
wolstech Posted October 23, 2015 Share Posted October 23, 2015 It's there but invisible. Krydos needs to reassign it to you. Link to comment Share on other sites More sharing options...
wolstech Posted October 23, 2015 Share Posted October 23, 2015 This support request is being escalated to our root admin. 1 Link to comment Share on other sites More sharing options...
akio Posted October 23, 2015 Author Share Posted October 23, 2015 This support request is being escalated to our root admin. Ok thanks ı waiting Link to comment Share on other sites More sharing options...
Krydos Posted October 23, 2015 Share Posted October 23, 2015 The database tcode_myySubForum should now be visible to your root mysql account. You may need to delete, recreate, and reassign permissions to any database users that should have access to the affected database. If phpmyadmin doesn't log in properly or you don't see the database there change your account password and this should sync up the mysql/cpanel passwords. Let us know if you're still having any issues accessing your data. 1 Link to comment Share on other sites More sharing options...
akio Posted October 23, 2015 Author Share Posted October 23, 2015 The database tcode_myySubForum should now be visible to your root mysql account. You may need to delete, recreate, and reassign permissions to any database users that should have access to the affected database. If phpmyadmin doesn't log in properly or you don't see the database there change your account password and this should sync up the mysql/cpanel passwords. Let us know if you're still having any issues accessing your data. Thank you so much Link to comment Share on other sites More sharing options...
Recommended Posts