maglck Posted September 23, 2015 Posted September 23, 2015 a. maglckb. steviec. maglck.heliohost.org My account was automatically suspended on Sep 10, and I renewed it on Sep 16. I noticed that I had access the control panel, so I assumed everything was back to normal. Despite still having access to cPanel like many others on "stevie", I noticed last night that the site itself shows the "Account Suspended" page. I have cleared the cache and tried on different browsers on different PCs. Please help me with this issue. Thanks so much!
yashrs Posted September 24, 2015 Posted September 24, 2015 It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. Escalating.
yashrs Posted September 24, 2015 Posted September 24, 2015 This support request is being escalated to our root admin.
Krydos Posted September 26, 2015 Posted September 26, 2015 It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. I just resuspended his account with the ACP, and then unsuspended and it worked just fine. Maybe it was just a temporary issue?
maglck Posted September 26, 2015 Author Posted September 26, 2015 Thank you so much yashrs for escalating and Krydos for solving the issue!
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