blizdeal Posted September 23, 2015 Share Posted September 23, 2015 a. blizdealb. steviec. blizdeal.us.to It says "Account Suspended". I have renewed it and I can log in to Control Panel. All the files are there. But it's still suspended. And I have cleared the cache. it was suspended because of inactivity...and i have renewed it. but still yet it still showing me "account suspended" Please help me escalate it. Link to comment Share on other sites More sharing options...
blizdeal Posted September 24, 2015 Author Share Posted September 24, 2015 Due to this problem, i have transferred the domain to another of my hosting and the domain is working now but not hosted on heliohost... Please rectify the problem and replace my root domain with this one www.blizloaded.us.to Please change my root domain to blizloaded.us.to i want my hosting to be access with this new domain: blizloaded.us.to You can delete all the files and recreate the hosted domain using the new domain. Thank you. Link to comment Share on other sites More sharing options...
wolstech Posted September 24, 2015 Share Posted September 24, 2015 We've had a lot of these in the past few days. The renewal script is broken. Escalating so an admin can manually unsuspend you. Link to comment Share on other sites More sharing options...
blizdeal Posted September 24, 2015 Author Share Posted September 24, 2015 ok.. Please i want you to also change my root domain to blizloaded.us.to I have moved my formal root domain to another hosting because of the problem you guys had. so please I want my hosting to be access with this new domain: blizloaded.us.to Change my formal domain blizdeal.us.to >>>>> this domain "blizloaded.us.to" Thank you. Link to comment Share on other sites More sharing options...
wolstech Posted September 24, 2015 Share Posted September 24, 2015 You can change that yourself once you're unsuspended: http://www.heliohost.org/home/support/scripts/domain Link to comment Share on other sites More sharing options...
blizdeal Posted September 24, 2015 Author Share Posted September 24, 2015 ok...thank you... Please just let me know once my account is unsuspended so that i can chage the domain... Link to comment Share on other sites More sharing options...
blizdeal Posted September 25, 2015 Author Share Posted September 25, 2015 my account is still showing suspended.... I have chabged the root domain to www.blizloaded.us.to Please admin its going to 3 days now and my account is still showing suspended!! You can access the hosting using this domain: www.blizloaded.us.to Waiting for your urgent respond... Link to comment Share on other sites More sharing options...
wolstech Posted September 25, 2015 Share Posted September 25, 2015 You will need to be patient. I've seen escalated issues take a week or more to be fixed. Waiting for 3 days is completely normal. This particular issue is system-wide, affecting all users on Stevie that became inactive after the cPanel upgrade. Link to comment Share on other sites More sharing options...
blizdeal Posted September 25, 2015 Author Share Posted September 25, 2015 ok... am waiting! Please let me know once the problem is fixed... Link to comment Share on other sites More sharing options...
Krydos Posted September 26, 2015 Share Posted September 26, 2015 This particular issue is system-wide, affecting all users on Stevie that became inactive after the cPanel upgrade.I just resuspended his account with the ACP, and then unsuspended and it worked just fine. Maybe it was just a temporary issue? Please admin its going to 3 days now and my account is still showing suspended!!The reason your account was suspended was because you failed to log in to your account at http://heliohost.org/ at least once every 30 days. This is explained to you in the account creation process and in the sign up emails. We apologize for the extra 24 hours or so of the suspended message, but if you had just logged into your account it never would have been suspended for inactivity at all. Link to comment Share on other sites More sharing options...
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