atrotos Posted August 21, 2015 Share Posted August 21, 2015 Hello Heliohost username: kissosserver: stevieMain domain: aeneasphotography.gr My account got suspended and i click renew account - type in cpanel username: kissos and i get error message We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Thanks in advance Link to comment Share on other sites More sharing options...
wolstech Posted August 21, 2015 Share Posted August 21, 2015 Your account was suspended for the following reason: Malware. 1 file(s). Trojan.Perlscript FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
atrotos Posted August 22, 2015 Author Share Posted August 22, 2015 I have completed the above steps for removing Malware " Trojan.Perlscript"Can you verify that is ok? Link to comment Share on other sites More sharing options...
yashrs Posted August 22, 2015 Share Posted August 22, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Byron Posted August 22, 2015 Share Posted August 22, 2015 Remove this file and you should be ok: /home1/kissos/public_html/images/jdownloads/perl/back.pl Link to comment Share on other sites More sharing options...
atrotos Posted August 22, 2015 Author Share Posted August 22, 2015 Ok removed that fileIf problem exists pls inform me Thanks a lot Link to comment Share on other sites More sharing options...
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