[Solved] Suspended: Kissos

[atrotos]

Hello

 

Heliohost username: kissos

server: stevie

Main domain: aeneasphotography.gr

 

My account got suspended and i click renew account - type in cpanel username: kissos and i get error message

 

We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error.

 

Thanks in advance

[wolstech]

Your account was suspended for the following reason:

 

Malware. 1 file(s). Trojan.Perlscript FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[atrotos]

I have completed the above steps for removing Malware " Trojan.Perlscript"

Can you verify that is ok?

[yashrs]

This support request is being escalated to our root admin.

[Byron]

Remove this file and you should be ok:

/home1/kissos/public_html/images/jdownloads/perl/back.pl

[atrotos]

Ok removed that file

If problem exists pls inform me

 

Thanks a lot