dahuhunter Posted July 25, 2015 Posted July 25, 2015 Hello, my Heliohost username is Annakuz, my domain dahuhunter.heliohost.org is located on johnny.heliohost. My account has been suspended, because I have not logged in for some time. I reactivated it today and got a message that everything should be fine, I am able to log into my panel, but my web site still looks suspended. Could you please help me ?
wolstech Posted July 26, 2015 Posted July 26, 2015 Johnny accounts can take up to 24 hours to recover from inactivity suspensions. You are showing as active in the system. Wait until tomorrow, then clear your cache. If its still suspended at that point, let us know and we'll look into it further.
dahuhunter Posted July 26, 2015 Author Posted July 26, 2015 Unfortunately it is still suspended ( 7 am).
yashrs Posted July 26, 2015 Posted July 26, 2015 @dahuhunter, 24 hours haven't been completed yet. Check the time of the creation of the post.
dahuhunter Posted July 26, 2015 Author Posted July 26, 2015 Hello, unfortunately it is still suspended.
wolstech Posted July 27, 2015 Posted July 27, 2015 That domain is working properly. Please clear your cache.
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