musidora Posted June 24, 2015 Posted June 24, 2015 HelioHost username: musidoraserver: stevieheliohost main domain: spiritofthestage.com/
musidora Posted June 26, 2015 Author Posted June 26, 2015 This account was suspended for inactivity but when trying to renew with the refresh script I get:"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."
yashrs Posted June 26, 2015 Posted June 26, 2015 Your account was suspended for the following reason:Sending 670.8 emails per hour.Escalating.
yashrs Posted June 26, 2015 Posted June 26, 2015 This support request is being escalated to our root admin.
Krydos Posted June 28, 2015 Posted June 28, 2015 670 emails per hour is way too much. 322 times too much to be precise. We recommend users try to keep their emails to 50 per day or less otherwise you will be suspended again. If you're running a legitimate non-spam email sending site that requires more than 50 per day you can request to have this limit raised. Let us know if you need any help keeping your emails to a reasonable level. Your account has been unsuspended.
musidora Posted June 29, 2015 Author Posted June 29, 2015 Going back into the account I see the "Undeliverable" bounces, but these were not emails I sent and have no record of them in my sent box. I am currently changing the passwords but would you have any other security recomendations so I can prevent this in the future?
Recommended Posts