hariscontacts Posted June 2, 2015 Share Posted June 2, 2015 1.Username : hariscon2. Server : Stevie3. Domain : azeezia.com when i try to reactivate it showsWe're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. help me Link to comment Share on other sites More sharing options...
yashrs Posted June 2, 2015 Share Posted June 2, 2015 Your account was suspended for the following reason: Malware. 4 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
hariscontacts Posted June 2, 2015 Author Share Posted June 2, 2015 thank you i have remooved 1 malware files pleae provide me more info on account malwareshow i can prevent them in future Link to comment Share on other sites More sharing options...
yashrs Posted June 2, 2015 Share Posted June 2, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted June 2, 2015 Share Posted June 2, 2015 /home/hariscon/public_html/images/jdownloads/screenshots/imc.php.j: PHP.Hide FOUND /home/hariscon/public_html/images/jdownloads/screenshots/1x.php.j: PHP.Hide FOUND /home/hariscon/public_html/images/jdownloads/screenshots/2x.php.j: PHP.Hide FOUND /home/hariscon/public_html/images/jdownloads/screenshots/.212.php.j: PHP.Hide FOUND Link to comment Share on other sites More sharing options...
Krydos Posted June 3, 2015 Share Posted June 3, 2015 /home/hariscon/public_html/administrator/index.php also seems to be corrupted. See the backdoor on the top line or two? That's how they compromised your account. You should probably just delete it all and start over to make sure they don't just hack your account again immediately. Link to comment Share on other sites More sharing options...
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