gargsms Posted February 14, 2015 Posted February 14, 2015 Heliohost username: gargsmsServer: stevieDomain: gargsms.me I keep getting my account blocked every now and then. How do I even know where the traffic is coming from and on what pages?Please unlock it this time. I will backup my files at once.
wolstech Posted February 14, 2015 Posted February 14, 2015 It's high load, not sure how many times (it doesn't say it was your second or third or anything...it often does if that's the case). I've unsuspended it so you can make backups, and will escalate it as well. Krydos can tell you what files are causing the load. As for knowing what pages on your site are being hit and who the traffic is, we don't track that. If you wish to collect that information, you'll need to set up some form of analytics/hit tracker software on your site and watch the data over time. There's plenty of free ones like sitemeter that work by just putting a small piece of JavaScript in your code.
wolstech Posted February 14, 2015 Posted February 14, 2015 This support request is being escalated to our root admin.
Krydos Posted February 14, 2015 Posted February 14, 2015 Most of your load comes from /home1/gargsms/public_html/cgi-bin/nph-proxy.cgi Without even viewing the code I would guess that, as the name suggests, this is a proxy. Web proxies are always going to cause a lot of load. That's just how they work. You have a couple options: You can try to only use your proxy when the server load is low. We only suspend high load accounts when the overall load is high. There is no set maximum load that each account can create, but if the server starts to be overloaded the highest load accounts are suspended first to prevent slow page loads or crashes for all the other thousands of innocent websites hosted on your server. You could also move your account to Johnny. Part of the reason the uptime on Johnny generally hovers around 90% and the uptime on Stevie is 99.8% is because we suspend accounts like yours that cause a lot of load before they can cause downtime on Stevie. Johnny doesn't have nearly as touchy of a threshold for suspension so you would most likely be able to run your proxy as much as you wanted on Johnny with a much lower chance of being suspended. Obviously if you delete the proxy then you'll most likely not be suspended again. The choice is yours.
gargsms Posted February 15, 2015 Author Posted February 15, 2015 Crap! I just kept the file there, never used it. I have deleted it now. Thanks a lot.
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