ubitech Posted August 11, 2014 Posted August 11, 2014 HelioHost Username - kawish Server - StevieMain Domain - ptg.co.in I have logged into my Cpanel account but still my real website is not showing up http://ptg.co.in instead it is redirected to http://ptg.co.in/cgi-sys/suspendedpage.cgi
wolstech Posted August 11, 2014 Posted August 11, 2014 Something strange is going on with this account. It's showing as active but is in fact suspended when you visit it. Normally I can just manually unsuspend it again, but that didn't fix it. I had accounts the other day do the same exact thing and Krydos had to fix it. @Admins: Manually unsuspending the active account didn't work, nor did suspending it then unsuspending it again. Johnny did this the other day...now I've got a Stevie account.
wolstech Posted August 11, 2014 Posted August 11, 2014 This support request is being escalated to our root admin.
Krydos Posted August 11, 2014 Posted August 11, 2014 The account is not suspended, but for some reason that domain has an A record which points to Johnny even though the account is located on Stevie. http://bybyron.net/php/tools/dns_records.php?domain=ptg.co.in&rec=A @kawish, did you manually set that A record? If so your account is located at 216.218.192.170 not 64.62.211.131 @admins, the admin control panel seems to be suspending/unsuspending accounts just fine.
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