Ajeet Bains Posted July 29, 2014 Posted July 29, 2014 Username: ranjeetServer: StevieDomain: www.ranjeetassociates.com
wolstech Posted July 29, 2014 Posted July 29, 2014 Your account was suspended for the following reason: Malware. 1 file(s). /home1/ranjeet/public_html/gabxfsq.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
Ajeet Bains Posted August 5, 2014 Author Posted August 5, 2014 Please remove that malware any activate my account as soon as possible. I shall be very thankful to you..
Tjoene Posted August 6, 2014 Posted August 6, 2014 Your account is unsuspended. Please delete that file before it get's suspended again.
Ajeet Bains Posted August 19, 2014 Author Posted August 19, 2014 I am trying to remove this virus, but I can't access my ftp account. Can you please sort out this issue???
yashrs Posted August 19, 2014 Posted August 19, 2014 Your account was suspended again for the same reason, so you were not able to access your FTP account. Please delete that file before you get suspended again.
Ajeet Bains Posted September 5, 2014 Author Posted September 5, 2014 Yash I deleted that file but still my account is suspended... Could you tell me why? Please activate my account..
yashrs Posted September 6, 2014 Posted September 6, 2014 This time I will not unsuspend your account.Reason:Phishing.
Ajeet Bains Posted September 9, 2014 Author Posted September 9, 2014 Please reactivate my account.. if you can do please do it otherwise i need to move another hosting..
wolstech Posted September 9, 2014 Posted September 9, 2014 We do not unsuspend accounts flagged for phishing, as this would allow the user to retrieve any stolen data that may have been collected.
Ajeet Bains Posted September 10, 2014 Author Posted September 10, 2014 sO YOU MEAN SAY i HV TO CHANGE MY HOSTING.. i WANT TO RETRIEVE MY DATA.. pLEASE DO SOMETHING..
wolstech Posted September 11, 2014 Posted September 11, 2014 Data from a phishing account is not retrievable for the reason I described above. If you don't have backups, your data is lost and you will need to start over (since your account had some sort of security issue and got malware, it's best to start over with clean updated software). If you're curious as to how this might have happened, I'd be willing to bet that the malware you didn't remove fast enough was used by the attacker to set up a phishing site in your account. Said phishing site was then reported and we suspended it.
Ajeet Bains Posted September 11, 2014 Author Posted September 11, 2014 Dear Owner I don't have my back in my computer.. i just want to retrieve my data its a humble request to you. please activate my account for a day. I want to take my backup.. I shall be very thankful to you.
wolstech Posted September 11, 2014 Posted September 11, 2014 Your data is not recoverable for any reason whatsoever because it may contain stolen information. Asking repeatedly or bothering mods by PM will not change that.
Ajeet Bains Posted September 12, 2014 Author Posted September 12, 2014 It's not stolen. I don't have back up of my website that's why I am requesting you. I don't know why you are not understanding? If it's possible so please compressed my website data and send it on my email ajeetbains@gmail.com
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