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Posted

Your account was suspended for the following reason:

 

Malware. 1 file(s). /home1/ranjeet/public_html/gabxfsq.php

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  • 2 weeks later...
Posted

Your account was suspended again for the same reason, so you were not able to access your FTP account. Please delete that file before you get suspended again.

  • 3 weeks later...
Posted

We do not unsuspend accounts flagged for phishing, as this would allow the user to retrieve any stolen data that may have been collected.

Posted

Data from a phishing account is not retrievable for the reason I described above. If you don't have backups, your data is lost and you will need to start over (since your account had some sort of security issue and got malware, it's best to start over with clean updated software).

 

If you're curious as to how this might have happened, I'd be willing to bet that the malware you didn't remove fast enough was used by the attacker to set up a phishing site in your account. Said phishing site was then reported and we suspended it.

Posted

Dear Owner I don't have my back in my computer.. i just want to retrieve my data its a humble request to you. please activate my account for a day. I want to take my backup.. I shall be very thankful to you.

Posted

Your data is not recoverable for any reason whatsoever because it may contain stolen information. Asking repeatedly or bothering mods by PM will not change that.

Posted

It's not stolen. I don't have back up of my website that's why I am requesting you. I don't know why you are not understanding? If it's possible so please compressed my website data and send it on my email ajeetbains@gmail.com

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