Max12 Posted July 11, 2014 Share Posted July 11, 2014 Today I tried to install some stuff on webhoster, but it seems I have some problem with the Database I get a message when I try to enter my database details here is the screenshot Quote Link to comment Share on other sites More sharing options...
wolstech Posted July 12, 2014 Share Posted July 12, 2014 Username or password is incorrect. I'd start by making sure the user exists and is assigned to the database in cpanel. Quote Link to comment Share on other sites More sharing options...
Max12 Posted July 12, 2014 Author Share Posted July 12, 2014 I checked my username and password, its correct and btw I have created .tk domain. I have waited four days and I cant connect to it via FTP too Quote Link to comment Share on other sites More sharing options...
yashrs Posted July 12, 2014 Share Posted July 12, 2014 Please post the following information:Your cPanel usernameYour main domainThe server that you are onAlso, your username and password both are case-sensitive. Quote Link to comment Share on other sites More sharing options...
Max12 Posted July 12, 2014 Author Share Posted July 12, 2014 Server - Johhny Quote Link to comment Share on other sites More sharing options...
yashrs Posted July 13, 2014 Share Posted July 13, 2014 That domain is not yet registered. You need to register the domain and then point the nameservers to Heliohost's nameservers(ns1.heliohost.org & ns2.heliohost.org). If you were using that domain to connect to FTP, this was the reason you were not able to connect. Quote Link to comment Share on other sites More sharing options...
Max12 Posted July 13, 2014 Author Share Posted July 13, 2014 if the server has downtime ,can we still acess our website? Quote Link to comment Share on other sites More sharing options...
paladox2014 Posted July 13, 2014 Share Posted July 13, 2014 if the server is down no. .tk domains are free so you can register one and then add ns1.heliohost.org and ns2.heliohost.org when you need to pint your domain to a namserver. Quote Link to comment Share on other sites More sharing options...
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