ramlani Posted June 26, 2014 Share Posted June 26, 2014 a. ramlanib. Johnnyc. ramlani.heliohost.orgI queued up yesterday and I haven't been able to check my status in the queue using the link given in the email. It says I don't even have a username and that I should sign up a new account. So I did that again today and it said that the username already exists (I assume that I"m in the queue then). The problem is I just can't see my number in the queue with the given link/php script. Link to comment Share on other sites More sharing options...
yashrs Posted June 26, 2014 Share Posted June 26, 2014 I don't see that username or domain in our database. Try signing up again. Link to comment Share on other sites More sharing options...
wolstech Posted June 26, 2014 Share Posted June 26, 2014 Did you receive an email with an error message? If so, can you post that email? As yashrs said, the account doesn't exist. Either way, try signing up again. Link to comment Share on other sites More sharing options...
ramlani Posted June 26, 2014 Author Share Posted June 26, 2014 Here's the email I got. I'll try signing up again. I was wondering what was going on. Thanks for the quick replies. The other email with the error message said something along the lines of this account name already exists (I deleted it sorry!). That was when I tried to signup a second time on it. Dear ramlani, Your hosting account at HelioHost has been added to the creation queue. Here is your account information:Username: ramlani (note: case sensitive!)Domain: ramlani.heliohost.orgControl Panel URL: http://ramlani.heliohost.org/cpanel Please note that it will take up to 24 hours before you can log in, and up to 48 hours before your website is up and running. Also note that your account will be automatically pruned if you do not log in to your control panel for a period of one month. If you would like to check the status of your account in the creation queue, please visit http://www.heliohost.org/scripts/status.php?username=ramlani. Regards,HelioHost Staff Here's the second one I got. The error email. Let me know if I should try signing up with a different name entirely? Dear ramlani,Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a group for that username already exists. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff Link to comment Share on other sites More sharing options...
wolstech Posted June 26, 2014 Share Posted June 26, 2014 It probably hasn't been deleted fully yet. Give it 24 hours then sign up again. If it fails a second time, try a different username. Link to comment Share on other sites More sharing options...
ramlani Posted June 28, 2014 Author Share Posted June 28, 2014 Hey guys I guess this can be marked resolved. I just signed up with a different name and it worked. Link to comment Share on other sites More sharing options...
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