hovatek Posted January 16, 2014 Share Posted January 16, 2014 My heliohost username is hovatekHosted on server StevieDomain http://hovatek.com Why was my account suspended and does this mean I've lost all my website scripts because I don't have a backup Link to comment Share on other sites More sharing options...
Byron Posted January 16, 2014 Share Posted January 16, 2014 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. All your scripts are still intact but please make a backup ALWAYS. Plus if you get suspended 3 times for the same reason, you loose your account. If you still see the suspended page, please clear your cache. Link to comment Share on other sites More sharing options...
hovatek Posted January 16, 2014 Author Share Posted January 16, 2014 Thank you. please could you tell me what exact resources my account was overusing . iv done several optimizations but to no avail. it would really help if you could point me in the direction of the root of the problem. promise to fix this for good with the right info from you Link to comment Share on other sites More sharing options...
Byron Posted January 16, 2014 Share Posted January 16, 2014 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
hovatek Posted January 17, 2014 Author Share Posted January 17, 2014 waiting for the reply then. thanks Link to comment Share on other sites More sharing options...
Krydos Posted January 18, 2014 Share Posted January 18, 2014 Most of your load seems to come from: /home1/hovatek/public_html/forum/ Here is your cpu usage and memory usage over the last few days as a rank among other users on your server. 20 means there were 19 users using more cpu time than you. 1 means that you were using more memory than anyone else on the rest of the server, etc. Larger numbers are better for you. date cpu mem 1-14 10 6 1-15 ? 1 (Suspended) 1-16 20 8 1-17 6 3 It looks like you're running mybb which can be notoriously memory intensive. Perhaps some of these links will help you? https://www.google.com/search?q=mybb+high+memory+usage&oq=mybb+high+mem Link to comment Share on other sites More sharing options...
hovatek Posted January 19, 2014 Author Share Posted January 19, 2014 Thanks. I've implemented the suggested optimizations. please, is there a way for me to monitor my daily CPU and Memory usage so i know when i'm in the red zone and fix it fast. I've looked all over CPanel but didn't find any such option. You guys are doing a great job! Link to comment Share on other sites More sharing options...
wolstech Posted January 19, 2014 Share Posted January 19, 2014 There is no way to check your resource usage yourself. However, you can post in customer service in a few days asking what your load looks like to see how well your optimizations are working. Link to comment Share on other sites More sharing options...
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