marcelom Posted December 4, 2013 Posted December 4, 2013 Hi guys, I installed SugarCRM throught Softaculous, but when I go to my website, this message are showed: URL installed:http://crmsal.heliohost.org/salsolsul/ Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, webmaster@crmsal.heliohost.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.More information about this error may be available in the server error log.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6.3 mod_jk/1.2.35 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.4 Python/2.7.4 Server at crmsal.heliohost.org Port 80 Yesterday I installed Sugar in http://crmsal.heliohost.org/, but after first run ok, showing Sugar installation, the server displayed the same error.
Ice IT Support Posted December 5, 2013 Posted December 5, 2013 Look for any error_log files in that directory where SugarCRM is installed and post the contents here. If you don't find any, then try deleting all the files in that directory and re-installing.
marcelom Posted December 5, 2013 Author Posted December 5, 2013 Ice, There are no error_log and I try reinstall sugar throught Softaculous, same error. I will try manual install.
marcelom Posted December 5, 2013 Author Posted December 5, 2013 manual install don't work too, same error...any idea?
Ice IT Support Posted December 6, 2013 Posted December 6, 2013 Then it's probably a memory limit. How much does SugarCRM need? EDIT: I found it.Increase the memory limit to 384M or higher for 32-bit installations, 768M or higher for 64-bit installations, for demo data installations. Source: http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/05_Sugar_Community_Edition/Sugar_Community_Edition_6.5/Sugar_Community_Edition_Installation_Guide_6.5.0
Ice IT Support Posted December 6, 2013 Posted December 6, 2013 This support request is being escalated to our root admin.
Krydos Posted December 9, 2013 Posted December 9, 2013 Ok, Johnny php memory limit has been increased to 384M. Let us know if it still isn't working and we can try increasing it a bit more.
marcelom Posted December 9, 2013 Author Posted December 9, 2013 I reinstalled using Softaculous and the error keeps happening. http://crmsal.heliohost.org/
Krydos Posted December 11, 2013 Posted December 11, 2013 Alright, Johnny php memory limit has been raised to 768M. Let us know if it still isn't working.
marcelom Posted December 13, 2013 Author Posted December 13, 2013 Hi Guys, The Sugar installation with softaculous (and with manual install too) thrown 500 internal server error. URL installed:http://crmsal.heliohost.org/ Any tip?
Tjoene Posted December 13, 2013 Posted December 13, 2013 An other person had similar problem: see http://www.helionet.org/index/topic/17747-solved-sugarcrm-with-soft-softaculous-show-404/Perhaps that fix your problem to.
wolstech Posted December 13, 2013 Posted December 13, 2013 @tjoene: That topic you linked is the same person. It was OP's prior attempt at having this fixed. He probably started this one because someone locked his topic over in escalated requests despite it not being fixed.
Byron Posted December 13, 2013 Posted December 13, 2013 This support request is being escalated to our root admin.
Krydos Posted December 13, 2013 Posted December 13, 2013 because someone locked his topic over in escalated requests despite it not being fixed.How are we supposed to know that it's still broken unless the user tells us? Generally the way things work is people only visit the forums and only post when something isn't working, and if it starts working most people never come back to tell us that it's fixed. Maybe it's an overly optimistic outlook, but hearing nothing from the users means I assume it's fixed. Solved threads stay open for at least 48 hours giving the user a chance to say it still isn't working and keep the topic alive. We used to leave threads open and unsolved until the user posted that it was fixed and it resulted in a very messy forum with a large percentage of threads with an unknown status. I merged the identical threads, and it is currently not marked as solved. Anyone have any other ideas why this wouldn't be working? 768M memory is a ridiculously large amount already. I installed sugarcrm with softaculous on my Johnny test account and it works fine for me: http://krydos1.heliohost.org/sugar Did you ever try reinstalling it since I increased the memory limit to 768M?
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