TrickPixel Games Posted January 31, 2013 Share Posted January 31, 2013 My website was suspended about two days ago. It could be because of a program I wrote to download files. Website: trickpixelgames.heliohost.orgServer: Stevie I can't login, it says my account doesn't exist, and if i try to reset my password it will say the same thing. Link to comment Share on other sites More sharing options...
Krydos Posted January 31, 2013 Share Posted January 31, 2013 Your account was suspended for the following reason: Malware. 2 file(s). Win.Trojan.Agent-127903 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
TrickPixel Games Posted January 31, 2013 Author Share Posted January 31, 2013 When I make a backup, is it just the "public_html"? Because I downloaded "public_html" as a zip, unzipped it, and it returned no threats found. Link to comment Share on other sites More sharing options...
Krydos Posted February 1, 2013 Share Posted February 1, 2013 Your account is showing up as clean now. Thank you for taking care of this. If you (or someone else) didn't change anything it might be the same false positive related to http://www.helionet.org/index/topic/14698-solved-suspended-toast/ Link to comment Share on other sites More sharing options...
TrickPixel Games Posted February 1, 2013 Author Share Posted February 1, 2013 Thank you, I was about to claim it as a false-positive. Link to comment Share on other sites More sharing options...
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