[Solved] Suspended: Cb

[carnavalboquense.com.ar]

User: cb

Heliohost Server: Stevie

Domain: http://www.carnavalboquense.com.ar

 

IN ENGLISH:

I have suspended the account. I entered the control panel recently, so this can not be the reason. I wonder what was the reason not to repeat it and I also want rehabilitate the account.

Thank you very much.

 

IN SPANISH:

Me han suspendido la cuenta. He ingresado al panel de control hace poco, así que ese no puede ser el motivo. Quisiera saber cuál fue el motivo para no repetirlo y además quisiera que me rehabiliten la cuenta.

Muchas gracias.

 

 

 

 

 

 

 

 

HelioHost Account Suspended

 

Ahoy! You're seeing this page because we, HelioHost, have been forced to suspend this site. This may be because:

• The account was taking up too many system resources.
  Because HelioHost is a free webhost, we have many accounts on our servers. If one account is using too many resources it slows down the server for everyone. Therefore, we are careful to suspend any account that is using more than its fair share of CPU cycles and memory. Note that more often than not, a HelioHost account's overuse is caused by running cron scripts too often. Other causes include running resource-intensive scripts, such as proxy software.
  
• The account has become inactive.
  If the control panel of a HelioHost-hosted website is not accessed for a period of one month, the account is declared abandoned. If you are the webmaster of the site, you can visit this page to reactivate your site.
  
• The webmaster broke the Terms of Service
  The Terms of Service is a list of rules which the webmaster agrees to follow when signing up for an account. This list disallows, among other things, the use of this account to host pirated material, pornography, or illegal activities of any kind as defined by the State of Washington and the United States of America.
  

If you believe this account has been suspended in error you are welcome to create a thread in the support section of our forums, HelioNet.

Sorry for any inconvenience this may have caused you,

The HelioHost Staff

[Tjoene]

Your were suspended for the following reason: Malware (3 files) PHP.Agent-19 found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

Your account should be unsuspended now.

[carnavalboquense.com.ar]

I have little information on how. Could you give me a hand? I have not found what those files.

Thank you very much and sorry for the inconvenience.

[Krydos]

Here are the files causing problems on your account.

/home/cb/public_html/plugins/system/legacy/css/ae.php
/home/cb/public_html/templates/beez/index.php
/home/cb/public_html/modules/mod_php/css/ae.php

You can either delete them or replace them with noninfected/nonmalicious files.

[carnavalboquense.com.ar]

Thank you very much, and I deleted the files, that gave me problems for some time but had not been able to locate them. How I can find them on my own next time? Thank you!

[Krydos]

Thank you for taking care of this. Your account now shows up as clean.

 

I would recommend taking regular backups of your site http://stevie.helioh...ckup/index.html and downloading the files to your computer. Then scan the files using some reputable program locally. That way you kill two birds with one stone: you know your files are clean and safe in case something happens to your site.

[carnavalboquense.com.ar]

Thanks!!!!