tberry Posted October 11, 2012 Posted October 11, 2012 Please I will like to know all datas will be intact and hoping changing to johnny won't affect account,ftp,passwords. Thank You Username: tberryDomain: educationisfree.heliohost.orgServer: Johnny
tberry Posted October 11, 2012 Author Posted October 11, 2012 Hello Krydos, Thank you for your effort,i'm very grateful......However,I really didn't understand the file as there are so many details....All I need are my ftp accounts as the rest are not really useful..... Plz let me when my ftp accounts registered with johnny will be active on stevie Thank You
Krydos Posted October 11, 2012 Posted October 11, 2012 Just create the FTP accounts again on your new account if you can't figure out the backup. It isn't a full backup of all of your cPanel settings and everything; it's just your files.
tberry Posted October 12, 2012 Author Posted October 12, 2012 I've been to login with my username but i'm being told that my username doesn't exist on your database....Will creating the a new ftp using the old ftp account name reactivate the new? thank you
tberry Posted October 12, 2012 Author Posted October 12, 2012 Thanks for your response and i'm grateful....I'm not really interested in opening a new account because I have already loaded a program with ftp accounts;code@educationisfree.hehiohost.orgomega@educationisfree.hehiohost.org which belongs to my cpanel username "Tberry"Domian: educationisfree.hehiohost.org So please help move this same account to "stevie" so they can remain active.... Thank You
Krydos Posted October 12, 2012 Posted October 12, 2012 You might want to read a little more carefully. What we are offering and what you asked for was a copy of your files, which you have been given, and your Johnny account manually deleted, which has been done. You have to create your own accounts.
tberry Posted October 13, 2012 Author Posted October 13, 2012 I've read and understood all you done and I really appreciate your effort....kindly understand that you informed that the account can be moved to "stevie server" Can you please do that for me and each time I try logging on it says my username doesn't exist anymore while it should exist on "stevie" Thank You Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)
wolstech Posted October 13, 2012 Posted October 13, 2012 it says my username doesn't exist anymore while it should exist on "stevie""Moving" is not really moving. It's actually deleting your account and making a new one on the other server. Krydos deleted your Johnny account, but it sounds like you never created the Stevie account. You need to do that to finish moving. Go to http://www.heliohost...e/signup/stevie and sign up again when the registrations are open (the limit resets everyday at midnight pacific). You should be able to use the same domain if you want. Once the new account is created (you'll have to wait 24-48 hours), you need to set up your website again. Your files and databases should be in the backup Krydos sent you. Files need to be uploaded, and the databases need to be created. You'll also need to set up your FTP accounts again in cpanel.
tberry Posted October 13, 2012 Author Posted October 13, 2012 Thank You Wolstech....I did sign up on Stevie server using my exact details from my previous Johnny account but still return as; Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)
wolstech Posted October 13, 2012 Posted October 13, 2012 Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)That's one of the more common errors when creating an account. In your case, you're seeing it because your old account has not been fully deleted. An admin needs to fix it. Hopefully they'll see this, but since the topic is marked [solved] already, maybe not. If you don't get a response from an admin by tomorrow, I'd post a new topic for that error.
tberry Posted October 13, 2012 Author Posted October 13, 2012 thamk you wolstech....I will post a new forum
tberry Posted October 13, 2012 Author Posted October 13, 2012 Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)That's one of the more common errors when creating an account. In your case, you're seeing it because your old account has not been fully deleted. Wolstech Qoute(Rank Ii Member): An admin needs to fix it. Hopefully they'll see this, but since the topic is marked [solved] already, maybe not. If you don't get a response from an admin by tomorrow, I'd post a new topic for that error. Please assist me
tberry Posted October 13, 2012 Author Posted October 13, 2012 the sign up finally went through.....I pray it stays this time Thank You
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