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Dear Sir, We created a sub-domain sms.nuvotechnologies.in and added (in Advanced DNS Zone Editor) a CNAME entry to 59.162.167.47 however sms.nuvotechnologies.in shows server not found in browser. Tried to ping sms.nuvotechnologies.in however error is thrown that "Ping request could not find host sms.nuvotechnologies.in....pls check name and try again". The 59.162.167.47 server administrator has already configured their server. Kindly help me resolve this. Thanks. gujsingh.

Hi there, Having just gotten myself a new domain from bigrock.in, I have put in a request for domain change using the script here: http://www.heliohost.org/home/support/scripts/domain I then discovered that I was unable to change the Cname or txt records, although I was able to change the MX records. So I wanted to ask is that something I am not allowed to change as a server setting or is that something that will happen only once the new domain propagates? Edit: I should probably add the error I am getting is - You do not have permission to read the zone for : www.jheelam.in My problem is somewhat analogous to this one here: http://www.helionet.org/index/topic/17300-answered-need-help-to-configure-dns-to-use-email/page__hl__%2Bzone+%2Brecords__fromsearch__1 A second query I had was regarding the nameservers. I have added ns1 and ns2.heliohost.org to the domain settings. However for some reason, their system is suggesting I should add their nameservers, as well, even-though I am not using their hosting. This does not make much logical sense to me. But not being experienced in server administration, I thought it more prudent to ask.....should I keep those 4 additional nameservers (the same ones mentioned in post linked above) or just the heliohost ones? Thanks in advance for your help. Username: redviper Domain: jheelam.in I'd also like to congratulate the mods here on how well organized this place. I've been here several times looking for answers and not had to post cause I found them well answered already. I've had the privilege of being a mod on a top 500 site myself and I know what a job it can be. So congrats on what you've achieved here and my grateful thanks as well, for making the effort. Cheers!

Hi, I can't access my webmail... which I configured in helionet cPanel to use my domain registrar (bigrock.in) settings .. when I access the link webmail.algby.com I get helionet cPanel login where I should get a login something like us2.webmail.mailhostbox.com Have I configured incorrectly .. In my domain registrar (bigrock.in) control panel I have set my NS to point to ns1.helionet.org & ns2.helionet.org & later I appended dns4.bigrock.in dns2.bigrock.in dns3.bigrock.in & dns1.bigrock.in How Do I Configure my DNS / MX / CNAME to use webmail service provided by my domain registrar (bigrock.in) I've updated the DNS details in cPanel which I got from my domain registrar (bigrock.in) control panel which are as follows: Instructions by my domain registrar (bigrock.in) Your DNS Manager must insert the following MX records in the DNS Zone of algby.com 100 algby.com. us2.mx3.mailhostbox.com. 1 day 100 algby.com. us2.mx1.mailhostbox.com. 1 day 100 algby.com. us2.mx2.mailhostbox.com. 1 day Please add the following CNAME records for your branding to work Alias Host Canonical Host TTL imap.algby.com. us2.imap.mailhostbox.com. 1 day pop.algby.com. us2.pop.mailhostbox.com. 1 day smtp.algby.com. us2.smtp.mailhostbox.com. 1 day webmail.algby.com. us2.webmail.mailhostbox.com. 1 day Your DNS Manager must insert the following TXT records in the DNS Zone of algby.com I have updated the TXT as well .. but still can't access my webmail .. Please assist.

hey, i have the hosting account active for a while now (a few months) and i have noticed that for some people and somtimes me on diferent computers there is no access to the site. it is redirected to GoDaddy (my domain name provider) saying it is parked there. i noticed that it can be available to one computer and not to another one at the same time even if they are under the same WIFI/ LAN network. after some research on the web i can to the conclusion that the problem might be with my MX records / Cname records or something like that. is there any chance someone from the support team can take a look at it? my domain is elbaz.me Thanks, Shimon.